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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Productivity and Collaboration | 10% | - Activities, tasks, and events - Email and calendar integration - Chatter configuration |
| Topic 2: Configuration and Setup | 15% | - Profile and permission sets - Company and org settings - User management and security - Sharing model and access controls |
| Topic 3: Object Manager and Lightning App Builder | 20% | - Lightning record pages and components - Fields, relationships, and schema - Lightning App Builder and page layouts - Standard and custom objects |
| Topic 4: Service and Support Applications | 10% | - Case management - Knowledge and support tools - Entitlements and service contracts |
| Topic 5: Agentforce AI | 8% | - AI assistant configuration - Use cases and limitations |
| Topic 6: Workflow/Process Automation | 15% | - Automation best practices - Approval processes - Salesforce Flow |
| Topic 7: Sales and Marketing Applications | 10% | - Campaigns and products - Lead and opportunity management - Forecasts and sales processes |
| Topic 8: Data and Analytics Management | 17% | - Data security and quality - Reports and dashboards - Data import/export tools - Data validation and deduplication |
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NEW QUESTION # 73
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?
Answer: A
Explanation:
Explanation
Auto-response rules are used to automatically send email responses to lead or case submissions based on the criteria you define. You can create one auto-response rule per object (lead or case) and configure multiple rule entries with different criteria and actions within that rule. To meet the requirement of sending different email notifications based on case priority, you need to create one auto-response rule for cases and configure three rule entries with filters for low-priority, medium-priority, and high-priority cases respectively. Then you need to select the appropriate email template for each rule entry action. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadsautor.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_casesautor.htm&type=5
NEW QUESTION # 74
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers
Answer: C,D,E
Explanation:
Explanation
Contract is a standard object that represents a contractual agreement between your company and a customer.
Case is astandard object that represents a customer's question or problem that needs to be resolved by your support team. Account is a standard object that represents an individual or an organization involved in your business, such as customers, competitors, partners, etc. These three objects are commonly used for service use cases in Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.contract_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_fields.htm&type=5https://help.salesforce.com/s/articleView
NEW QUESTION # 75
An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?
Answer: A
NEW QUESTION # 76
A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members orupdate Member statuses.
How can an administrator troubleshoot this problem?
Answer: B
Explanation:
Explanation
To allow a user to add new Campaign Members or update Member statuses, the administrator should make sure that Marketing UserCheckbox is checked on the user record page. This checkbox enables users to create, edit, and delete campaigns, configure advanced campaign setup, import leads, manage campaign members, and update campaign history via mass update. The checkbox also requires users to have Read and Edit permissions on campaigns and leads/contacts. Creating a permission set, providing access to both Leads and Contacts, or running a Campaign report will not enable users to manage Campaign Members.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_enable.htm&type=5
NEW QUESTION # 77
Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?
Answer: B
NEW QUESTION # 78
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