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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Knowledge Management- Knowledge articles
  • 1. Search and recommendation usage
    • 2. Creation and lifecycle management
      Topic 2: Oracle Fusion Service Overview- Service Configuration Basics
      • 1. Security roles and access control
        • 2. Basic setup and administration
          - Core Service Architecture
          • 1. Fusion Service data model and components
            • 2. Service request lifecycle management
              Topic 3: Reporting and Analytics- Service analytics
              • 1. Operational reporting
                • 2. Dashboards and KPIs
                  Topic 4: Integrations and Extensions- Integration capabilities
                  • 1. Third-party system integration
                    • 2. REST APIs and integration flows
                      Topic 5: Service Request Management- Customer interaction handling
                      • 1. Communication templates and notifications
                        • 2. Omnichannel support processes
                          - Case and ticket handling
                          • 1. SLAs and escalation management
                            • 2. Creation, routing, and assignment rules
                              Topic 6: Field Service and Dispatch- Field service operations
                              • 1. Scheduling and dispatch rules
                                • 2. Work order management

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q69-Q74):

                                  NEW QUESTION # 69
                                  Which statement is correct when describing the process of adding assignment rules from Service Setup?

                                  Answer: B


                                  NEW QUESTION # 70
                                  Select the correct procedure to enable the Audit History tab for Service Requests.

                                  Answer: D


                                  NEW QUESTION # 71
                                  Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

                                  Answer: D


                                  NEW QUESTION # 72
                                  Which two steps are needed to create a new business object in Digital Customer Service?

                                  Answer: A,D


                                  NEW QUESTION # 73
                                  Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
                                  What could be causing this behavior?

                                  Answer: A


                                  NEW QUESTION # 74
                                  ......

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