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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Data and Analytics Management17%- Reports and dashboards
  • 1. Report types, creation, customization
  • 2. Dashboard components and sharing
- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
Object Manager and Lightning App Builder15%- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes
- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
Configuration and Setup15%- Company settings
  • 1. Default settings and organizational structure
  • 2. Fiscal year, business hours, currency management
- User interface configuration
  • 1. Declarative customization options
  • 2. Navigation and global settings
- Security and access
  • 1. Profiles, permission sets, roles and sharing rules
  • 2. Password policies and login access
Productivity and Collaboration10%- Activity management
  • 1. Tasks, events, calendars
- Mobile and integrations
  • 1. Salesforce Mobile App capabilities
  • 2. AppExchange and third-party integrations
- Chatter
  • 1. Feeds, groups, collaboration features
Service and Support Applications10%- Knowledge and Communities
  • 1. Knowledge base setup and usage
  • 2. Community configuration and access
- Case management
  • 1. Cases, queues, assignment rules, escalation rules
  • 2. Support processes and entitlements
Sales and Marketing Applications10%- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
- Sales Cloud features
  • 1. Opportunity management, stages, products, price books
  • 2. Lead management, conversion, assignment rules
Agentforce AI8%- AI capabilities
  • 1. Agentforce setup and configuration
  • 2. AI features and usage guidelines
Automation15%- Process Automation
  • 1. Flow Builder, approval processes
  • 2. Email alerts, field updates, tasks

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Salesforce Certified Administrator Sample Questions (Q81-Q86):

NEW QUESTION # 81
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?

Answer: D

Explanation:
The Assignment Rule checkbox is a checkbox that appears on manual case creation pages when assignment rules are defined for cases. The Assignment Rule checkbox determines whether or not to apply assignment rules to manually created cases. If the Assignment Rule checkbox is selected by default, then any manually created cases will be assigned according to assignment rules instead of being owned by the agent creating them. To prevent this from happening, an administrator can either deselect the Assignment Rule checkbox when creating cases manually; or change the default setting for this checkbox under setup by selecting or deselecting Use active assignment rules by default. References: https://help.salesforce.com/s/articleView?
id=sf.customize_casesupport_assign.htm&type=5


NEW QUESTION # 82
Which of the following is not a Standard Salesforce.com Application?

Answer: D

Explanation:
Section: Volume D


NEW QUESTION # 83
Which one does NOT apply to Custom Formula Fields?

Answer: B

Explanation:
Section: Volume B


NEW QUESTION # 84
When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.

Answer: B

Explanation:
Section: Volume C


NEW QUESTION # 85
What is the maximum of time triggers per Workflow Rule?

Answer: A


NEW QUESTION # 86
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