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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Sales and Marketing Applications12%- Marketing Features
  • 1. Campaign Management
  • 2. Campaign Influence
- Sales Productivity
  • 1. Opportunities
  • 2. Accounts and Contacts
  • 3. Leads
Data and Analytics Management14%- Data Management
  • 1. Data Quality
  • 2. Duplicate Management
  • 3. Import and Export Data
- Analytics
  • 1. Reports
  • 2. Dashboards
Object Manager and Lightning App Builder20%- Page Customization
  • 1. Lightning Record Pages
  • 2. Dynamic Forms
- Object Customization
  • 1. Record Types
  • 2. Fields and Relationships
  • 3. Custom Objects
Productivity and Collaboration7%- Collaboration Tools
  • 1. Activities
  • 2. Chatter
  • 3. Calendar Management
Service and Support Applications11%- Customer Support
  • 1. Entitlements
  • 2. Case Management
  • 3. Knowledge
Configuration and Setup20%- User Interface Configuration
  • 1. App Customization
  • 2. Lightning Experience Settings
- Company Settings
  • 1. Fiscal Year Configuration
  • 2. Business Hours and Holidays
  • 3. Organization Settings
Workflow and Process Automation16%- Automation Tools
  • 1. Approval Processes
  • 2. Flow Builder
  • 3. Business Process Automation

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Salesforce Certified Administrator 認定 Salesforce-Certified-Administrator 試験問題 (Q169-Q174):

質問 # 169
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

正解：C


質問 # 170
An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access?

正解：D


質問 # 171
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.
How should the administrator accomplish this?

正解：C

解説：
Explanation
A criteria-based sharing rule is a tool that allows administrators to share records with certain users based on field values rather than ownership. For example, a criteria-based sharing rule can share all opportunities with a cross-sell opportunity type with a specific group of users. A public group is a collection of individual users, roles, roles and subordinates, or other groups that can be used to simplify sharing settings and other processes.
In this case, the administrator can add the subject matter experts to a public group and give them access to records with a criteria-based sharing rule that matches the cross-sell opportunity type. References:
https://help.salesforce.com/s/articleView?id=sf.sharing_criteria_rules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.public_groups.htm&type=5


質問 # 172
DreamHouse Realty requires that house showings be scheduled within the current year to prevent too many future showings from stacking up.
How can they make sure Showing Date is only populated with a date this years?

正解：B

解説：
Explanation
A validation rule is a feature that allows administrators to define criteria for data entry or import operations and display an error message when those criteria are not met. For example, a validation rule can ensure that house showings are scheduled within the current year by comparing the showing date field with a formula that returns the current year. If the showing date field contains a date outside of the current year, then the validation rule will prevent users from saving or importing records with an error message. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5


質問 # 173
The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request?

正解：C


質問 # 174
......

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