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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Schedule and Dispatch Work | 20% | - Resource scheduling
|
| Topic 2: Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
|
| Topic 3: Manage Inventory and Assets | 15% | - Inventory management
|
| Topic 4: Field Service Mobile and Customer Experience | 20% | - Customer engagement
|
| Topic 5: Work Order Management | 25% | - Manage work orders lifecycle
|
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NEW QUESTION # 225
Contoso wants to provide special customer pricing, to one of their customers, for two years. All work order products and services will be 10% off.
What should they implement?
Answer: C
NEW QUESTION # 226
Litware, Inc. needs your company to suggest a best practice for implementing multi-resource work order scheduling for kitchen cabinet installation jobs, that includes a new, inexperienced technician.
In addition, they need a resource skilled in cabinet installation and cabinet resurfacing.
Using the requirements provided, which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - For each requirement for the requirement group...
2 - Create a requirement group template called...
3 - Add requirements to the requirement group template..
4 - Add the requirement group to the Kitchen...
5 - Add the Installation incident type to a work order...
NEW QUESTION # 227
You are implementing Microsoft Dynamics 365 Field Service.
Your organization is using the Dynamics 365 Field Service mobile app as a standalone application. There are no integrations planned for the first year. You realize all the products in the Main Warehouse have product inventory records, however, the quantity On Hand for all are set to 0.
You need to update the quantity on hand of all the products within the Main Warehouse.
What should you do?
Answer: D
NEW QUESTION # 228
You are implementing Dynamics 365 Field Service for a manufacturing company.
You need to set up preventive maintenance schedules for the assets they service.
In addition to creating an agreement booking setup, what else must you set up in order to associate the asset to the agreement?
Answer: D
Explanation:
Correct:
* Booking Recurrence
Incorrect:
* Agreement Booking Incident
* Asset Functional Location
* Auto Generate Work Order set to Yes
* Agreement invoice setup
Note:
* Booking Recurrence
Each agreement booking setup has a recurrence, very much like a recurring appointment in your Outlook calendar.
Note:
The recurrence pattern can be daily, weekly, monthly or yearly. And / or specific custom dates can also be entered. Meaning the flexibility available for the recurrence pattern is extremely high.
Note 2: Field Service, Set up agreements to automatically generate work orders and invoices Customer agreements contain predefined details to generate work orders and invoices.
To use agreements, perform the following steps:
Create the Agreement where you define high-level details such as the customer, date range, and price list.
To automatically generate work orders, create an Agreement Booking Setup (ABS) where you define how often work orders should be created (the Booking Recurrence) for the agreement, along with basic details of the eventual work orders like Work Order Type. Alternatively, if you would like to generate invoices for this agreement, create anAgreement Invoice Setup (AIS)where you define the Invoice Recurrence and other details for theinvoicesto be generated.
You can also createan ABS and an AIS on the same agreement.
On ABS, you can add Agreement Incidents, Products, Services, and Service Tasks to define the specific details of the work performed in each generated work order. On AIS, add Invoice Products to be included on each generated invoice.
Activate the agreement and Agreement Booking Dates are created along with work orders as the dates approach. Based on your recurrence pattern on your ABS and how many months in advance you are set to generateAgreement BookingDates(ABD), you can see some ABDs being generated. Initially, these ABDs have a status of Active. Similarly, based on your recurrence pattern on your AIS and how many months in advance you generate Agreement Invoice Dates (AID), you might see some AIDs being generated. Initially, these AIDs would have an Invoice Status of Scheduled.As their respective dates approach, and based on your settings, each ABD will generate a work order, and each AID an invoice.
NEW QUESTION # 229
You implement the Resco Field Service mobile application for an organization. You need to add sales features and functionality.
Which two actions should you perform? Each correct answer presents part of the solution.
Answer: C,D
NEW QUESTION # 230
......
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