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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Renewals Manager |
| Exam Number: | 700-805 CRM |
| Exam Format: | Multiple choice |
| Related Certifications: | Cisco Customer Experience Specialization |
| Available Languages: | English, Japanese |
| Exam Duration: | 60 minutes |
| Sample Questions: | Cisco 700-805 Sample Questions |
| Exam Way: | Proctored test via Cisco authorized testing partner |
| Pre Condition: | Recommended for Cisco partner Renewals Managers; access to Cisco SalesConnect training resources. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/crm.html |
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Cisco 700-805 exam, also known as the Cisco Renewals Manager exam, is a certification exam designed for professionals who work in the IT industry. 700-805 exam is intended for individuals who are seeking to enhance their skills and knowledge in the area of IT service management and sales. 700-805 Exam measures a candidate's ability to manage and sell Cisco's portfolio of services and products.
NEW QUESTION # 144
A customer reports high satisfaction with technical support interactions but declines to renew, stating they have not realized the expected business value from their investment. What does this indicate about the organization ' s practice?
Answer: D
Explanation:
The key distinction is between service satisfaction and business value realization. The customer is satisfied with technical support, so there is no evidence that support quality itself is deficient. The failure occurs because the customer does not perceive that the Cisco investment has produced the business outcomes expected at the beginning of the lifecycle.
Cisco Customer Success methodology is explicitly outcome-oriented. Adoption is not merely about product access, ticket resolution, or even feature usage; it is about helping the customer achieve defined business outcomes and demonstrate measurable value. The current Renewals Manager v2.0 blueprint reinforces this by requiring the RM to understand how Customer Experience and Customer Success drive customer outcomes, adoption, renewal, and recurring-revenue protection.
Option A is too broad. Neglecting Adopt could contribute to the problem, but the scenario specifically proves a disconnect between successful technical support and demonstrated business value. Option B is unsupported because no training deficiency is stated. Option D also misdiagnoses the issue: the problem is not simply reactive support versus proactive sales.
A mature practice must connect consumption, adoption, and technical success to the customer's original objectives and measurable KPIs. If that linkage is missing, a customer may be technically satisfied yet still conclude that renewal is unjustified.
Therefore, C is correct.
NEW QUESTION # 145
Which statement best describes the success plan?
Answer: B
NEW QUESTION # 146
What is the ATR on a $10,000, one-year, recurring-revenue contract? (Choose the best answer.)
Answer: B
NEW QUESTION # 147
A critical hardware asset supporting a customer ' s data center is listed as uncovered in the Services Coverage view of an EA in EAWS. What should the RM do to address this discrepancy?
Answer: C
Explanation:
An uncovered critical hardware asset represents an Installed Base and entitlement discrepancy that must be reconciled before renewal quoting. The RM should therefore engage Operations or the appropriate asset- management function to validate the asset, determine why coverage is missing, and correct the underlying data before proceeding with the commercial renewal.
Cisco's Services for Enterprise Agreement guidance states that Services EA is designed to maintain support coverage across applicable hardware and software. Cisco performs an Installed Base assessment to establish baseline service coverage, and subsequent changes to the Installed Base are tracked and managed through the applicable reconciliation and True Forward processes. Cisco also specifically identifies Installed Base reconciliation as an asset-management activity used to reduce the risk of uncovered products. (Cisco) This aligns with the current Renewals Manager v2.0 blueprint, which requires the RM to evaluate Installed Base accuracy to ensure quote readiness and coordinate with Operations when data discrepancies threaten renewal execution. (Cisco Learning Content) Option A incorrectly assumes that "uncovered" automatically means the asset is outside EA scope. Option B would alter status without validating entitlement and therefore compromise data integrity. Option D recognizes risk but delays remediation unnecessarily.
Because the asset is both critical and uncovered, the correct response is to reconcile the coverage data before quoting, making C correct.
NEW QUESTION # 148
Which licensing model represents the highest value?
Answer: A
NEW QUESTION # 149
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