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| Section | Objectives |
|---|---|
| Topic 1: Order Management and Fulfillment | - Order capture and orchestration - Service provisioning concepts |
| Topic 2: OmniStudio and Low-Code Configuration | - OmniScript design and execution - DataRaptor and Integration Procedures - FlexCards for UI composition |
| Topic 3: Communications Cloud Fundamentals | - Industry-specific architecture and concepts - Core Communications Cloud capabilities |
| Topic 4: Product Modeling and Catalog (EPC) | - Enterprise Product Catalog structure - Product lifecycle and configurations |
| Topic 5: Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
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NEW QUESTION # 101
ABC Telco wants to offer a self-service portal for their B2C customers so they can browse and order from the product catalog. Which Salesforce Industries cloud-based solution helps achieve this?
Answer: B
Explanation:
Digital Commerce is the Communications Cloud channel layer designed for high-volume product discovery, configuration, basket management, and self-service ordering. It lets an external portal consume offers and commerce functions from the same Enterprise Product Catalog and CPQ environment without replicating the full catalog into another selling platform. This keeps Communications Cloud as the commercial system of record while exposing channel-appropriate APIs to the web experience. The recommended configuration follows the native Communications Cloud responsibility boundary: catalog and CPQ determine the commercial request, while Order Management, OmniStudio, or the relevant platform service performs the downstream processing required by the use case. EPC APIs are primarily catalog-management interfaces, while cart APIs operate at a lower transactional CPQ level. Digital Commerce provides the optimized digital- browsing and basket abstraction required for consumer portal use cases and peak digital traffic. Avoiding duplicate logic is important because repeated rules across catalog, integration, and orchestration layers quickly become inconsistent as products evolve. The selected approach keeps the authoritative data in the correct object model, supports later lifecycle operations, and minimizes additional processing or manual intervention. It should be implemented declaratively wherever the platform feature can express the requirement, with customization reserved only for behavior that genuinely falls outside the supported framework.
Study Guide Reference:Digital Commerce; Digital Commerce APIs; external portals; offer discovery; baskets; digital order capture.
NEW QUESTION # 102
Extreme Orbit Telecom has announced that their B2C mobile business is doing so well that their expected volumes are going to increase next year well beyond anything they had planned. What are two preparatory steps that a Consultant should take to ensure stability in the production environment?
Answer: C,D
Explanation:
Rapid growth in B2C order volume must be matched by Order Management capacity planning. Platform Events mode should be enabled so orchestration uses the event-driven asynchronous processing model, and the organization must have enough Platform Event entitlement and asynchronous Apex/callout capacity for the projected number of Callouts, Auto Tasks, retries, and other asynchronous consumers. The recommended configuration follows the native Communications Cloud responsibility boundary: catalog and CPQ determine the commercial request, while Order Management, OmniStudio, or the relevant platform service performs the downstream processing required by the use case. Enterprise Sales Management solves a different B2B large- transaction problem, and middleware does not eliminate the Salesforce-side asynchronous processing consumed by Industries Order Management. Capacity must be sized where the workload actually executes.
Avoiding duplicate logic is important because repeated rules across catalog, integration, and orchestration layers quickly become inconsistent as products evolve. The selected approach keeps the authoritative data in the correct object model, supports later lifecycle operations, and minimizes additional processing or manual intervention. It should be implemented declaratively wherever the platform feature can express the requirement, with customization reserved only for behavior that genuinely falls outside the supported framework.
Study Guide Reference:Order Management scalability; Platform Events mode; asynchronous Apex; capacity planning; production stability.
NEW QUESTION # 103
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements: - Product must be grouped during decomposition in order to send products to the billing system based on location - After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?
Answer: A,C,D
Explanation:
When downstream billing must receive products grouped by service location, the order design must preserve that location boundary through order splitting, decomposition, Fulfillment Requests, and orchestration. Each location should produce the appropriate technical fulfillment structure, and the callout to the billing system should carry only the codes relevant to that location. This gives the downstream platform deterministic location-based payloads. The key is to represent the requirement in the same layer where Salesforce evaluates that business state. Sending an undifferentiated large order to billing and attempting to infer location later makes fulfillment harder to control. The segmentation should be established before the callout and maintained through the technical model. This avoids mixing customer-facing product logic with downstream technical state or using integration code as a substitute for catalog and orchestration design. When the model is aligned correctly, the platform can validate the request, retain the required lifecycle information, and generate the appropriate downstream action without redundant processing. That improves auditability and makes later changes easier because administrators can adjust the relevant metadata rather than reworking multiple custom components.
Study Guide Reference:Order splitting; service-location grouping; Fulfillment Requests; orchestration scenarios; billing integration.
NEW QUESTION # 104
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?
Answer: B
NEW QUESTION # 105
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
Answer: C
NEW QUESTION # 106
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