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ServiceNow CIS-ITSM Exam Syllabus Topics:

Topic	Details
Topic 1	Functionality and features added or changed in the current release Key Performance Indicators and Benchmarks
Topic 2	Basic and advanced features in baseline installation of the current release Relationships among application tables
Topic 3	Basic and advanced operations performed by users and the system Key tables used in the application

The CIS-ITSM Certification Exam is a three-hour, multiple-choice exam that consists of approximately 60 questions. CIS-ITSM exam is designed to test the skills and knowledge that are required to successfully implement and manage ServiceNow ITSM solutions. CIS-ITSM exam is administered by ServiceNow and can be taken online or in-person at a ServiceNow testing center. Upon passing the exam, individuals will receive the CIS-ITSM certification, which is valid for two years and can be renewed by taking a recertification exam.

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ServiceNow is a leading cloud-based platform that offers innovative solutions to businesses to help them operate efficiently and effectively. The ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) certification is a globally recognized certification program. It is designed to validate the skills and knowledge of individuals who are responsible for implementing, configuring, and managing IT Service Management (ITSM) solutions using the ServiceNow platform.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q192-Q197):

NEW QUESTION # 192
ITSM provides IT services for 5 key business areas.
Which one of the following is NOT one of them?

A. IT
B. Knowledge Management
C. Business Applications
D. Security Operations

Answer: B

Explanation:
Explanation
ServiceNow provides IT services for 5 key business areas: IT, Security Operations, Customer Service, HR and building business applications.

NEW QUESTION # 193
The marketing department at Universal Containers regularly changes the page layout requirements for its custom marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects.
What can the administrator do to meet this request?

A. Set up the VP of Marketing as a delegated administrator for the custom marketing objects.
B. Enable the Marketing User permission on the user record for the VP of Marketing.
C. Grant the VP of Marketing the ability to log in as a user who is an administrator.
D. Create a custom profile with Edit permission on the custom marketing objects and assign to the VP of Marketing.

Answer: A

NEW QUESTION # 194
A custom Visualforce controller calls the ApexPages.addMessage() method, but no messages are rendering on the page.
Which component should be added to the Visualforce page to display the message?

A. <apex:pageMessages />
B. <apex:pageMessage severity="info" />
C. <apex:message for="info"/>
D. <apex:facet name="messages" />

Answer: A

NEW QUESTION # 195
Which of the following statements is true when an incident has several child incidents?

A. All updates to parent incident are reflected in child incidents.
B. No updates are synchronized between parent and child incidents.
C. All updates to child incidents are reflected in the parent incident.
D. Updates to State, Comments, Work Notes, and Resolution Code are reflected in child incidents.

Answer: D

NEW QUESTION # 196
Which platform feature is used to track field value durations, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group?

A. Metric
B. Key Performance Indicator (KPI)
C. Database view
D. Audit

Answer: A

Explanation:

NEW QUESTION # 197
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