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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Service Mobile and Customer Experience | 20% | - Customer engagement
|
| Topic 2: Manage Inventory and Assets | 15% | - Inventory management
|
| Topic 3: Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
|
| Topic 4: Schedule and Dispatch Work | 20% | - Resource scheduling
|
| Topic 5: Work Order Management | 25% | - Manage work orders lifecycle
|
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NEW QUESTION # 99
You need to create a purchase order for a tape dispenser machine.
You have:
1. created a purchase order,
2. added tape dispensers as products, and
3. submitted the purchase order.
You need to complete the order and receive the tape dispenser.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 100
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Set Optimize Schedule field to Yes for all...
2 - Update From Data and To Date...
3 - Configure Scheduling Method for booking statuses.
NEW QUESTION # 101
You work for an equipment rental company which rents tower cranes to construction companies.
A tower crane consists of several components such as operator s cabin, trolley, et cetera, which requires regular maintenance and are very expensive.
You need to maintain the service history of all the sub components and track each equipment by client location.
What should you do?
Answer: C
NEW QUESTION # 102
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your organization wants to roll out a preventive maintenance offer to select existing customers to help improve customer satisfaction and service revenue.
As part of this initiative, your organization wants to provide some specific customers with a one (1) year 10% discount on all work order products and services based on a preset price list.
You need to ensure that this discount is applied dynamically upon creation of a relevant work order.
Solution: Create an agreement for each customer where you add the discounted prices on all products and services to the agreement price list. The discounted prices will be reflected on all work orders generated.
Does this meet the goal?
Answer: A
Explanation:
Correct:
* Create a price list with the associated products and services, and use this price list while creating an entitlement. Then, specify the discount percentage in the entitlement for each customer.
Create entitlements for work orders
Entitlements for work orders allow field service organizations to dynamically apply price lists and discounts to work order products and services based on work order attributes and date range factors.
Entitlements can be applied to work orders based on:
Billing account
Service account
Specific products and services
Specific customer assets
Customer asset categories
Incident types
Example scenarios for entitlements for work orders:
*-> Scenario 1: An organization wants to offer a customer a 10% discount for two years on all work order products and services based on a preset price list.
Scenario 2: An organization wants to offer a customer free work order products and services for two years for work orders that relate to customer assets of a specified category.
Incorrect:
* Create a warranty for each customer where you add the discounted prices on all products and services to the price list mentioned on the billing account and then specify the discount percentage.
* Create an agreement for each customer where you add the discounted prices on all products and services to the agreement price list. The discounted prices will be reflected on all work orders generated.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/work-order-entitlements
NEW QUESTION # 103
You are installing and setting up the Remote Assist model-driven app for your customer.
You need to advise the customer on the actions available in the model-driven app.
Which three actions can be taken in the model-driven app? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: A,B,C
NEW QUESTION # 104
......
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