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| Section | Weight | Objectives |
|---|---|---|
| Roles and Responsibilities | 30% | - Describe Renewals Manager role and integration - Explain renewals tasks and success metrics |
| Cisco Tools and Processes | 20% | - Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing |
| Customer Success Foundation | 10% | - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle - Describe recurring revenue financial terms - Define customer experience |
| Business Acumen | 30% | - Describe renewal cycle and risk action planning - Evaluate products and services to meet customer goals - Interpret key financial terms (e.g., CAPEX, OPEX) |
| Customer Success | 10% | - Explain customer journey & IT purchasing models - Define customer success |
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NEW QUESTION # 61
What is the main purpose of CCW-R?
Answer: B
NEW QUESTION # 62
How does the Renewals Manager integrate with the sales team?
Answer: D
NEW QUESTION # 63
Which licensing model is the most complex for a customer to manage?
Answer: C
Explanation:
La Carte licensing model is the most complex for a customer to manage because it requires the customer to purchase and activate individual licenses for each product and feature they want to use. This can result in a large number of licenses to track and renew, as well as compatibility issues between different products and versions. A La Carte licensing also does not provide the benefits of Cisco's Software Buying Programs, such as financial predictability, access to incentives, and subscription co-termination1.
References: 1: Cisco Software Licensing Guide - Cisco
NEW QUESTION # 64
Which architecture addresses customer needs for voice, video, and data?
Answer: D
Explanation:
The architecture that addresses customer needs for voice, video, and data is C. Collaboration. Collaboration is one of the four main architectures that Cisco offers to its customers and partners, along with Security, Data Center, and Enterprise Networking. Collaboration is the architecture that enables people to communicate and work together effectively across different locations, devices, and applications. It includes solutions for voice over IP (VoIP), video conferencing, unified communications, contact center, webex meetings, and more. Collaboration helps customers and partners improve productivity, efficiency, innovation, and customer satisfaction.
NEW QUESTION # 65
Which critical task must a Renewals Manager perform during the Qualification phase?
Answer: C
NEW QUESTION # 66
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