Free PDF Quiz Newest EXIN - ITILFNDv4 Cert

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
Key Concepts of ITIL 415%- Organizations, people and culture
- Partners and suppliers
- Information and technology
- Value streams and processes
ITIL Practices25%- Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
ITIL Guiding Principles15%- Focus on value
- Optimize and automate
- Think and work holistically
- Progress iteratively with feedback
- Start where you are
- Collaborate and promote visibility
- Keep it simple and practical
Key Concepts of Service Management20%- Service relationships: service providers, consumers, stakeholders
- Value, outcomes, costs and risks
- Products and services
ITIL Service Value System25%- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- Governance
- Continual Improvement
- Purpose and components of the Service Value System

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EXIN ITIL 4 Foundation Sample Questions (Q298-Q303):

NEW QUESTION # 298
Which two practices interact the MOST with the service desk practice?

Answer: A


NEW QUESTION # 299
What impact does automation have on a service desk?

Answer: B


NEW QUESTION # 300
Which practice needs people who understand complex systems and have creative and analytical skills?

Answer: A


NEW QUESTION # 301
Identify the missing word in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

Answer: C


NEW QUESTION # 302
Which practice provides users with a way to get various requests arranged, explained and coordinated?

Answer: A


NEW QUESTION # 303
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