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NEW QUESTION # 25
Which of the following best summarizes the primary purpose of PI Planning in SAFe?
Answer: C
Explanation:
The SAFe POPM workbook defines PI Planning as "a cadence-based event that serves as the heartbeat of the ART," aligning all teams on the ART to a shared mission and Vision . This makes the primary purpose of PI Planning alignment across ART participants around a common direction and goal.
NEW QUESTION # 26
What is one method for designing the end-to-end Customer experience?
Answer: A
Explanation:
Journey mapping is one method for designing the end-to-end customer experience. It is a visual representation of the steps, emotions, and pain points that a customer goes through when interacting with a product or service. It helps to identify the customer needs, expectations, and goals, as well as the gaps and opportunities for improvement in the current experience. Journey mapping also helps to align the stakeholders on the customer perspective and prioritize the features and solutions that will deliver the most value and satisfaction123 References:
* The expanding role of design in creating an end-to-end customer experience
* End to End Customer Experience: Know and Control its 3 Elements - HEFLO BPM
* How Design thinking Can Shape end to end Customer Experience
NEW QUESTION # 27
Which Agile Team event supports relentless improvement?
Answer: D
Explanation:
The iteration retrospective is an Agile Team event that supports relentless improvement by allowing the team to reflect on the iteration just completed and to derive new ideas to improve the team's process12. This reflection helps instill the concept of relentless improvement-one of the pillars of the SAFe House of Lean3-in the individuals and the team.
References:
* Iteration Retrospective - Scaled Agile Framework
* SAFe POPM 5 Flashcards | Quizlet
* SAFe Lean-Agile Principles - Scaled Agile Framework
NEW QUESTION # 28
What system delivers a product or service to a Customer?
Answer: A
Explanation:
An Operational Value Stream (OVS) is the sequence of activities needed to deliver a product or service to a customer1. Examples include manufacturing a product, fulfilling an order, admitting and treating a medical patient, providing a loan, or delivering a professional service1. An OVS is the system that delivers value to the customer and generates revenue for the enterprise2. In SAFe, OVSs are the primary focus of the Customer Centricity competency, which aims to understand and meet the needs and expectations of the customer3.
Some additional information that might be helpful for you are:
* The other options (A, C, and D) are not systems that deliver a product or service to a customer, but rather systems or concepts that support or enable the delivery of value.
* A Kanban System is a method of visualizing and managing the flow of work in a value stream4. A Kanban System can be applied to any type of value stream, whether operational or developmental, to improve efficiency, quality, and predictability4.
* A Development Value Stream (DVS) is the sequence of activities needed to convert a business hypothesis into a digitally-enabled solution that delivers customer value. A DVS is the system that develops and supports the solutions used by the OVSs. In SAFe, DVSs are the primary focus of the Agile Product Delivery competency, which aims to continuously explore, integrate, deploy, and release value.
* A Dual Operating System is a concept proposed by John Kotter that describes the need for organizations to balance the traditional hierarchical structure with a more agile and networked structure. A Dual Operating System enables organizations to exploit their existing capabilities while exploring new opportunities for innovation and growth. In SAFe, a Dual Operating System is achieved by applying the Lean-Agile Leadership competency, which fosters a culture of learning and empowerment.
NEW QUESTION # 29
What is the next action for improvement items identified during the Iteration Retrospective?
Answer: A
Explanation:
The next action for improvement items identified during the Iteration Retrospective is to enter them as Stories in the Team Backlog. By adding these improvement items as Stories, they become part of the team's ongoing work and are prioritized alongside other tasks and user stories for future iterations or sprints1. This way, the team can track and implement the improvement actions and measure their impact on the team's performance and quality2.
References:
* Iteration Retrospective - Scaled Agile Framework
* What happens to improvement items identified during the Iteration Retrospective? - Service Centre List
NEW QUESTION # 30
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