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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Model and Architecture | 18% | - Financial Account and Financial Holding objects - Individual and Household data model - Custom objects for financial products - Relationship mapping between accounts and contacts |
| Topic 2: Wealth Management Capabilities | 20% | - Financial goals and planning - Asset allocation tracking - Performance monitoring - Investment portfolio management |
| Topic 3: Analytics and Reporting | 12% | - Custom reporting requirements - Key metrics for financial advisors - Financial Services Cloud reports and dashboards |
| Topic 4: Implementation and Configuration | 10% | - Setup and configuration basics - Security model considerations - Best practices for deployment |
| Topic 5: Client Management | 15% | - Client lifecycle management - Relationship types and hierarchy - Client profiling and segmentation - Household management |
| Topic 6: Financial Services Cloud Overview | 10% | - Core capabilities of Financial Services Cloud - Key differentiators from standard Salesforce CRM - Use cases for Banking, Wealth Management, and Insurance |
| Topic 7: Banking and Lending Features | 15% | - Account aggregation - Compliance and regulatory considerations - Digital lending workflows |
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NEW QUESTION # 52
Lake Tahoe Bank, an existing Salesforce customer, is planning to implement Financial Services Cloud. Their Salesforce Admin is considering whether to use a new Salesforce org or upgrade the existing org. Which three of the considerations below indicate that a new Salesforce org is the better choice9
Answer: B,C,D
Explanation:
The following considerations indicate that a new Salesforce org is the better choice for implementing Financial Services Cloud:
The bank wants to use this project as an opportunity to retire customization. A new org will allow the bank to start fresh and avoid carrying over unnecessary or outdated customization that may conflict with Financial Services Cloud features or best practices.
The current implementation is using a product-centric view and the bank wants to move to a customer-centric view. A new org will allow the bank to adopt the Financial ServicesCloud data model, which is designed to provide a holistic view of the customer and their relationships, goals, financial accounts, activities, and interactions.
Existing business capabilities and processes can be redesigned to deliver a higher business impact. A new org will allow the bank to leverage the Financial Services Cloud capabilities, such as Action Plans, Relationship Groups, Rollup By Lookup, Service Processes, etc., to optimize their business processes and enhance their customer experience. Verified References: : Salesforce Help Article 6
NEW QUESTION # 53
A consultant is building an agent console for an insurance company using FlexCards to provide a 360-degree view of its customers. An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
The agent wants the following information displayed:
- Account information including account name, phone, and website
- Active opportunities related to the Account
- Active insurance policies related to the Account
- The ability to view and renew policies
How should the consultant design the FlexCards to meet these requirements?
Answer: C
Explanation:
A parent FlexCard with multiple child FlexCards and Card Actions provides the most appropriate architecture because the console must present several logically distinct data groups while also supporting user interaction.
The parent FlexCard can represent the overall customer context and display high-level Account information.
Separate child FlexCards can then present active Opportunities and active insurance policies. This modular design keeps the information organized while allowing each child card to focus on its own data subset.
The requirement to view and renew policies makes Card Actions important. OmniStudio FlexCard actions can navigate users to Salesforce records, launch OmniScripts, update data sources, invoke processes, or perform other record-oriented operations. A policy card can therefore provide an action to open the selected policy and another action to launch a guided renewal process.
Card States are useful when the visual presentation of a card must change according to conditions, but they do not replace separate child components where different collections such as opportunities and policies must be displayed simultaneously.
An Integration Procedure can retrieve the required Account, Opportunity, and Contract data and return a consolidated JSON structure to the FlexCard architecture. The parent and child FlexCards render their respective portions while Card Actions supply the policy-view and renewal functionality.
NEW QUESTION # 54
How shoulddevelopers configure customized nodes for display in the Actionable Relationship Center (ARC)?
Answer: D
Explanation:
Reference: Create and View Custom ARC Graphs | Salesforce Help
Explanation: A flex card is a Lightning web component that displays information about a node in the Actionable Relationship Center (ARC). A flex card can be customized to show different fields, actions, and related lists for different node types. Developers can reference the flex card in the Display properties of the custom ARC relationship graph to configure how each node is displayed in ARC.
NEW QUESTION # 55
A financial services company has found that more than two-thirds of customer onboarding processes are manually done by client specialists, consuming large amounts of time and resulting in errors in the sales process. The company contacts a consultant to learn how to leverage Financial Services Cloud features to improve the current state.
What should the consultant consider from a customer onboarding perspective?
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