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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Security and Compliance	- Authentication and access controls - Data retention and compliance settings
Channel and Collaboration Management	- Messaging and collaboration features - Channel structure and governance
Troubleshooting and Support	- Admin tools and diagnostic capabilities - Common workspace issues resolution
Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management
Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration

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Salesforce Certified Slack Administrator Sample Questions (Q26-Q31):

NEW QUESTION # 26
You're a Support Agent on the admin team for your Slack Enterprise Grid workspace.
An employee requests adding 15 new members from an external company for a 12-month joint marketing partnership.
How should you respond?

A. Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
B. Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
C. Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with SAML single sign-on (SSO).
D. Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.

Answer: A

Explanation:
Slack recommends for external collaborations:
"Slack Connect channels are the preferred method to collaborate securely with external organizations instead of bringing external users into your workspace as full members or guests." Inviting 15 external users as Multi-Channel Guests (C) is less scalable and harder to manage. Adding them to the IdP (B) is unnecessary and risky for external contractors. Creating a new workspace (D) would complicate governance.
(Reference: Slack Administration Study Guide - Slack Connect Collaboration Best Practices)

NEW QUESTION # 27
In your role as an Org Admin, you are advising a user working on a market research project.
The VP of Human Resources requested a sensitive internal report. Typically, communication takes place in a public project channel.
What should you recommend the user do?

A. Send the report in a group DM to the VP and anyone whose information is included in the report.
B. Create a private project channel to share the report with the VP and anyone whose information is included.
C. Send the report in a DM to the VP of HR.
D. Post the report in the project's public channel.

Answer: B

Explanation:
Slack security best practices recommend:
"Sensitive information should be shared in a private channel where access is restricted to authorized individuals." Posting in a public channel (D) would expose confidential information. Group DMs (A) are less scalable and harder to manage. A one-off DM to the VP (C) may not involve all relevant stakeholders.
(Reference: Slack Administration Study Guide - Sharing Sensitive Information in Slack)
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NEW QUESTION # 28
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A. The number of messages posted in the #help-hr triage channel over the past 30 days
B. Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
C. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
D. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message

Answer: C

Explanation:
The most accurate approach is to use Slack's analytics to compare direct message usage across different workspaces.
Slack documentation states:
"Workspace-level analytics allow Admins to view the percentage of messages sent via direct messages versus public or private channels. Comparing this across teams highlights differences in Slack usage patterns." Only option A directly provides a comparative analysis to see if HR's behavior is different from the rest of the org.
(Reference: Slack Administration Study Guide - Workspace Analytics and Communication Patterns)

NEW QUESTION # 29
You're an Org Admin in your Slack Enterprise Grid org.
Your security team has requested that all new Slack Connect channels only be approved by Org Admins and Org Owners.
What should you do?
(Select the best answer.)

A. Send all Slack Connect channel requests to a private channel on an Org Admin and Org Owner-only workspace.
B. Change the permissions in the admin dashboard so that Slack Connect channels can be approved by any Workspace Admin or Workspace Owner.
C. Use Slack's default Slack Connect channel approval permissions which state only Org Admins and Org Owners can approve new channel requests.
D. Advise all Workspace Admins and Workspace Owners to forward all Slack Connect channel requests to Org Admins and Org Owners.

Answer: C

Explanation:
Slack's default permissions for Slack Connect channel approvals state:
"Only Org Admins and Org Owners can approve Slack Connect channels by default in an Enterprise Grid organization." No manual forwarding or private channel workflows are needed if using defaults (B, D). Changing permissions to let Workspace Admins/Owners approve (A) would contradict the requirement.
(Reference: Slack Administration Study Guide - Slack Connect and Admin Permissions)
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NEW QUESTION # 30
You're a Workspace Owner for a Slack Business+ workspace, working with your security team to launch Slack globally.
You want members to integrate Slack with their daily productivity apps from day one.
What should you do?

A. Pre-approve daily productivity apps, and restrict apps that security has already deemed too risky.
B. Use an Admin API to manage and approve apps automatically.
C. Pre-approve daily productivity apps, and restrict apps that are not commonly used.
D. Turn on app approvals, and have users individually request to install each app.

Answer: A

Explanation:
Slack best practices recommend:
"Pre-approving key apps ensures fast adoption while restricting high-risk apps maintains security compliance." Admin API (B) is more technical and unnecessary at launch. Individual requests (C) create friction. Pre- approving apps and restricting non-common ones (D) isn't optimal unless based on risk evaluation.
(Reference: Slack Administration Study Guide - App Management Best Practices)
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NEW QUESTION # 31
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