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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure and manage Teams Phone25%- Configure and manage PSTN connectivity
  • 1. Configure Operator Connect
  • 2. Manage SBC (Session Border Controllers)
  • 3. Configure Direct Routing
  • 4. Configure Teams Calling Plans
  • 5. Configure voice routing policies
- Configure Teams Phone
  • 1. Configure caller ID policies
  • 2. Configure call hold music
  • 3. Configure location-based routing
  • 4. Configure calling policies
  • 5. Configure call park policies
- Configure emergency calling
  • 1. Configure dynamic emergency calling
  • 2. Configure emergency locations
  • 3. Manage emergency calling licenses
  • 4. Configure emergency calling policies
Topic 2: Plan and design collaboration communications systems30%- Plan and configure network settings for Microsoft Teams
  • 1. Plan for network topology and connectivity
  • 2. Plan for network bandwidth requirements
  • 3. Configure network ports and protocols
  • 4. Plan and configure network settings for media traffic
  • 5. Implement quality of service (QoS)
- Plan and configure Teams meetings and conferencing
  • 1. Plan for webinars and town halls
  • 2. Configure meeting policies
  • 3. Plan for Microsoft Teams Rooms
  • 4. Plan for Teams meetings and live events
  • 5. Configure conferencing bridges
- Plan and configure Teams Phone
  • 1. Plan for Teams Phone with PSTN connectivity
  • 2. Configure call queues and auto attendants
  • 3. Configure Teams Phone policies
  • 4. Plan for Teams Phone deployments
  • 5. Configure emergency calling policies
Topic 3: Configure and manage Teams meetings and conferencing20%- Configure and manage webinars and live events
  • 1. Manage attendee engagement features
  • 2. Configure webinar settings
  • 3. Configure event group roles
  • 4. Manage live event policies
- Configure and manage meeting experiences
  • 1. Configure meeting settings
  • 2. Configure live captions and transcription
  • 3. Manage meeting policies
  • 4. Configure meeting templates
  • 5. Configure audio conferencing
- Configure and manage Teams Rooms and devices
  • 1. Manage Teams Rooms devices
  • 2. Plan for Microsoft Teams Rooms
  • 3. Configure Teams Rooms accounts
  • 4. Configure Teams panels
  • 5. Manage Teams certified devices
Topic 4: Manage collaboration communications systems25%- Monitor and troubleshoot meetings and conferencing
  • 1. Analyze meeting usage reports
  • 2. Monitor meeting quality
  • 3. Use Teams Admin Center for diagnostics
  • 4. Troubleshoot audio/video issues
  • 5. Monitor Teams Rooms health
- Manage compliance and security
  • 1. Manage security and compliance for Teams Phone
  • 2. Configure compliance recording
  • 3. Configure information barriers
  • 4. Configure recording policies
  • 5. Configure retention policies for calls and meetings
- Manage reporting and analytics
  • 1. Monitor user adoption analytics
  • 2. Generate call quality reports
  • 3. Use Teams Admin Center reports
  • 4. Analyze usage reports
- Monitor and troubleshoot Teams Phone
  • 1. Monitor SBC health
  • 2. Monitor call quality
  • 3. Analyze call analytics
  • 4. Use Call Quality Dashboard (CQD)
  • 5. Troubleshoot call issues

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q41-Q46):

NEW QUESTION # 41
You are evaluating the implementation of the technical requirements for the sales team.
After the implementation of the requirements, which meeting feature will the sales team be able to use during Teams meetings?

Answer: B


NEW QUESTION # 42
Drag and Drop Question
You have a Microsoft Teams Phone deployment.
You need to configure voice routing for Direct Routing.
The solution must only allow calling within the United States and Canada for a user named user1 contosoxom.
Which four actions should you perform in sequence to minimize user call disruption? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Answer:

Explanation:

Explanation:
Configuration steps:
1. Create a single PSTN usage.
2. Configure three voice routes.
3. Create a voice routing policy.
4. Assign the policy to a user.
Step 1: Add a PSTN usage record named Record1.
Create the "US and Canada" PSTN usage.
1. In the left navigation of the Microsoft Teams admin center, go to Voice > Direct Routing, and then in the upper-right corner, select Manage PSTN usage records.
2. Click Add, type US and Canada, and then click Apply.
Step 2: Create a voice route that has a dialed number pattern of

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