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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can analyze customer preferences for communication.
B. You can migrate data using the Data Workbench.
C. You can manage customer segments.
D. You can record all master data (customer, products, organization) in a central database.

Answer: A

NEW QUESTION # 12
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Datasphere
B. SAP Customer Data Cloud
C. SAP Business Al
D. SAP Workzone

Answer: A

NEW QUESTION # 13
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Talent development
B. Absence of agile technology development
C. Cross-functional alignment
D. Data privacy and management
E. Organization design

Answer: A,C,E

NEW QUESTION # 14
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Deliver personalized content
B. Generate product recommendations
C. Create quotation versions
D. Route sales orders

Answer: A,B

NEW QUESTION # 15
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Guided Selling
B. Case Management
C. Forecasting and Pipeline Management
D. Agent Desktop
E. Intelligent Lead Score

Answer: A,C,E

NEW QUESTION # 16
......

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