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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Stories and Agile Practices | 15% | - Agile/Scrum collaboration with development teams - Writing effective user stories and acceptance criteria |
| Topic 2: Stakeholder Engagement | 20% | - Stakeholder identification and analysis - Communication and collaboration strategies |
| Topic 3: Business Analysis Fundamentals | 20% | - Role of a Business Analyst in Salesforce ecosystem - Business process analysis and improvement |
| Topic 4: Requirements Development and Management | 25% | - Requirements documentation and validation - Requirements elicitation techniques |
| Topic 5: Data and Process Understanding in Salesforce | 20% | - Data modeling concepts in Salesforce - Process mapping and optimization |
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NEW QUESTION # 100
Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?
Answer: A
NEW QUESTION # 101
Historically, Cloud Kicks (CK) has been a B2C company. CK now wants to add a B2B line of business. Sales leadership at CK has asked the business analyst (BA) how this will impact its existing and future Salesforce configuration.
Where should the BA focus the initial impact analysis?
Answer: C
Explanation:
When shifting from a B2C to a B2B model, focusing on Lead Processes is critical for several reasons:
Sales Processes and Lead Management: The transition requires adapting Salesforce configurations to support B2B sales cycles, which typically involve different stages and attributes compared to B2C. Salesforce documentation highlights the importance of customizing lead processes to reflect the sales funnel accurately for business customers.
Alignment with B2B Practices: Salesforce's Sales Cloud features for B2B businesses, such as managing accounts and contacts hierarchies, work seamlessly with lead processes. It's crucial to ensure that the lead qualification, assignment, and conversion processes align with B2B practices.
Person Accounts Relevance: While person accounts might be relevant for B2C setups, the B2B model operates with organizational hierarchies that are better served through traditional account and contact structures. Therefore, the initial focus on lead processes ensures a proper setup for downstream configurations.
By prioritizing lead processes, the business analyst ensures a robust foundation for supporting B2B sales operations in Salesforce.
NEW QUESTION # 102
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?
Answer: C
Explanation:
A functional requirement specification is a statement that describes what a product or service must do or provide to meet user needs or business objectives. It should be clear, concise, testable, and measurable. The option B is an example of a functional requirement specification because it describes what the portal should do (allow for partners to upload monthly sales reports) without specifying how it should do it or why it should do it. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst- certification-prep/requirements
NEW QUESTION # 103
Northern Trail Outfitters has gone through significant growth, moved several business units into Salesforce, and added hundreds of users.
Which key principle should a business analyst follow to help prioritize feature requests from various business units?
Answer: B
Explanation:
The business analyst should define roles, responsibilities, and processes to help prioritize feature requests from various business units. This will help to establish clear expectations, communication channels, and decision-making criteria for the project. The business analyst should not give priority to the earliest requested dates, as this may not reflect the business value, urgency, or feasibility of the feature requests. The business analyst should also not find and install a backlog grooming app from AppExchange, as this may not address the root cause of the prioritization problem, and may introduce additional complexity and cost to the project. References: Collaboration with Stakeholders, Get Started with Salesforce Business Analyst Certification Prep, Cert Prep: Salesforce Business Analyst
NEW QUESTION # 104
A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project.
What should the BA do to engage the business most effectively during UAT"?
Answer: A
NEW QUESTION # 105
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