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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
  • 1. Integration points and architecture
    • 2. Use cases and business scenarios
      - Integration between CX solutions
      • 1. Consistency across customer interactions
        • 2. Efficiency and personalization benefits
          Understanding the SAP Customer Experience Portfolio35%- Structure and components of SAP CX portfolio
          • 1. Commerce solutions
            • 2. Sales solutions
              • 3. Service solutions
                • 4. Marketing solutions
                  • 5. Customer Data solutions
                    - Unified offering for customer relationship enhancement
                    Articulating Value and Business Outcomes25%- Linking solutions to business goals
                    - Demonstrating impact on customer engagement
                    - Value proposition of integrated CX portfolio

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

                    NEW QUESTION # 11
                    Which of the following are solution capabilities of SAP Emarsys?
                    Note: There are 3 correct answers to this question.

                    Answer: A,D,E


                    NEW QUESTION # 12
                    What are some of the features of SAP Commerce Cloud?
                    Note: There are 3 correct answers to this question.

                    Answer: B,C,D


                    NEW QUESTION # 13
                    What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
                    Note: There are 3 correct answers to this question.

                    Answer: A,C,D


                    NEW QUESTION # 14
                    How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

                    Answer: C


                    NEW QUESTION # 15
                    Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
                    Note: There are 3 correct answers to this question.

                    Answer: A,C,D


                    NEW QUESTION # 16
                    ......

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