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SAP C_FSM_2601 Exam Syllabus Topics:

SectionObjectives
Topic 1: Master Data and Configuration- Core master data setup
  • 1. Technicians and resources
    • 2. Customers and service objects
      - Configuration settings
      • 1. Custom fields and workflows
        • 2. Business rules
          Topic 2: Planning and Dispatching- Scheduling and optimization
          • 1. Automatic scheduling
            • 2. Manual dispatching
              Topic 3: Integration and Extensions- SAP integration scenarios
              • 1. API-based extensions
                • 2. SAP S/4HANA integration
                  Topic 4: Analytics and Reporting- Operational reporting
                  • 1. Service performance metrics
                    • 2. Workforce productivity analysis
                      Topic 5: Mobile Field Service Execution- Technician mobile application
                      • 1. Work order execution
                        • 2. Smartforms and checklists
                          • 3. Material and time recording
                            Topic 6: SAP Field Service Management Overview- System architecture and components
                            • 1. Integration with SAP ecosystem
                              • 2. SAP FSM platform overview

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                                SAP Certified - SAP Field Service Management Sample Questions (Q46-Q51):

                                NEW QUESTION # 46
                                Customer use self-service through the portal and the chat assistant.
                                Choose the correct answer.

                                Answer: B


                                NEW QUESTION # 47
                                Which statements are true with regards to the difference between online and offline reports?
                                There are three correct answers.

                                Answer: A,C,D


                                NEW QUESTION # 48
                                What kinds of checkout processes are supported?
                                There are two correct answers.

                                Answer: A,C


                                NEW QUESTION # 49
                                Which features are offered by the Operations View dashboard included in the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.

                                Answer: C,D,E


                                NEW QUESTION # 50
                                What are the names for the possible customer interactions and dialog options?
                                There are two correct answers.

                                Answer: A,D


                                NEW QUESTION # 51
                                ......

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