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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist โ Platform Analytics |
| Exam Number: | CIS-PA |
| Exam Price: | USD 300 |
| Related Certifications: | ServiceNow Certified Implementation Specialist โ Performance Analytics ServiceNow Certified System Administrator (CSA) |
| Exam Format: | Proctored online exam, Multiple select, Multiple choice |
| Passing Score: | 70% |
| Real Exam Qty: | Approximately 60 |
| Certificate Validity Period: | Requires ongoing maintenance via ServiceNow certification delta exams (periodic renewal) |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Recommended Training: | ServiceNow Performance Analytics Training (Now Learning) |
| Exam Registration: | Now Learning (Training & Exam Registration) ServiceNow Certification Portal |
| Sample Questions: | ServiceNow CIS-PA Sample Questions |
| Exam Way: | Online proctored exam delivered via ServiceNow-approved proctoring platform (e.g., Kryterion Webassessor) |
| Pre Condition: | ServiceNow Certified System Administrator (CSA) or equivalent platform experience is recommended |
| Official Syllabus URL: | https://www.servicenow.com/services/certification.html |
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NEW QUESTION # 18
Which of the following statements best describes an Automated Indicator?
Answer: C
Explanation:
AnAutomated Indicatorin Platform Analytics is defined as aseries of measurements collected over time that represent the performance of a process. These measurements are stored astime series data, allowing organizations to analyze trends, patterns, and historical performance. Automated indicators rely onindicator sourcesandscheduled data collection jobsto collect data at defined intervals, such as daily or hourly.
Option B describes asnapshot report, which represents data at a single point in time and does not support trending. Option C refers tobreakdowns, which categorize indicator scores for deeper analysis but do not define the indicator itself. Option D describes thedata collection job, which is a mechanism used by automated indicators but not the indicator definition. ServiceNow documentation explicitly states that indicators represent performance over time, making option A the correct and most complete description of an Automated Indicator.
NEW QUESTION # 19
Which method in ServiceNow can be used to calculate therate of performance per reporting periodusing time series aggregations?
Answer: B
Explanation:
The pa.getRate() method is used in Platform Analytics to calculaterates of performance over time, such as incidents resolved per day, requests closed per week, or changes per reporting period. This method works on time series dataand applies aggregation logic to derive a rate rather than a raw count or sum.
pa.getChange() is used to calculate the difference between two data points, not a rate. pa.getIndicator() retrieves indicator metadata and does not perform calculations. gs.getDuration() is a general-purpose GlideSystem utility for calculating durations and is unrelated to analytics time series processing. ServiceNow documentation clearly identifies pa.getRate() as the appropriate API for rate-based calculations using historical indicator scores, making option D the correct answer.
NEW QUESTION # 20
What happens when you select a predefined filter condition in the data source selection screen?
Answer: C
Explanation:
When a predefined filter condition is selected during data source configuration, Platform Analytics applies the filter immediately and displays it in the Conditions section, where it can be reviewed, modified, or extended.
This allows administrators to start with a standard filter and refine it to meet specific analytics requirements.
The filter is not automatically saved for future use, nor does it automatically select the data source without user confirmation. ServiceNow documentation clarifies that predefined filters act as starting templates, not locked or persistent filters. Administrators retain full control to adjust conditions before saving the indicator or data source. Therefore, option D accurately describes the behavior.
NEW QUESTION # 21
Which Indicator should beexcluded from a Historic Data Collectionbecause its scores cannot be accurately collected?
Answer: D
Explanation:
Historic Data Collection is designed to accurately reconstructpast indicator scoresbased on historical records. Indicators that rely oncalculated age values, such assummed age of open problems, cannot be accurately reconstructed because age is atime-relative valuethat depends on the exact moment of calculation.
Count-based indicators (options A, B, and D) can be recalculated historically by evaluating record states at specific points in time. However, summing age values requires knowing the precise age of each record at each historical interval, which is not reliably reproducible. ServiceNow documentation explicitly warns against using historic data collection forage-based and duration-sum indicators, making option C the correct exclusion.
NEW QUESTION # 22
Which data is loaded when you view aPerformance Analytics Dashboard?
Answer: B
Explanation:
When a Performance Analytics dashboard is opened, ServiceNow loadsonly the widgets configured on the currently active tab. Widgets on other tabs are not loaded until the user clicks those tabs. This behavior is intentional and supportsperformance optimization, especially for dashboards containing many analytics widgets or complex queries.
Widgets are not limited by view rules alone, and ServiceNow does not preload widgets from all tabs.
Additionally, widgets that require scrolling are still loaded as long as they are part of the active tab.
ServiceNow documentation confirms that dashboard widgets are loadedper tab, reducing unnecessary data processing and improving load times. Therefore, option A is the correct and documented behavior.
NEW QUESTION # 23
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