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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Test and Deploy | 13% | - Testing strategy and scenario design - Deployment planning and execution - User acceptance testing management |
| Topic 2: Discovery | 13% | - Understand current state architecture - Identify gaps between requirements and standard capabilities - Document customer business needs, value and vision |
| Topic 3: Solution Design | 36% | - Validate data model fitment - Understand deployment tools and best practices - Design future state business processes - Define security and data access model - Define future state architecture - Map Energy and Utilities Cloud components to requirements |
| Topic 4: Implementation | 38% | - Contract management configuration - Data migration and integration - Order Capture setup - Industry-specific component setup - License and access management - Post-sales process enablement - Product and pricing configuration - Initial setup and configuration |
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NEW QUESTION # 40
A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?
Answer: A
NEW QUESTION # 41
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?
Answer: A
Explanation:
Salesforce Energy and Utilities Cloud provides a comprehensive, unified view of utility customer interactions across multiple channels, facilitating seamless service and support. The digital interaction platform, by leveraging omnichannel data access, enables utilities to offer their customers a consistent experience whether they're accessing information online, through mobile applications, or via internal console applications. This approach ensures that all data access methods are integrated and provide a unified experience, reflecting Salesforce's commitment to creating connected customer experiences across various touchpoints. Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of creating a connected and seamless customer experience across different channels and platforms, which is achieved through omnichannel data access. This can be further explored in the Salesforce Energy and Utilities Cloud guide and the Salesforce Omnichannel features documentation: https://www.salesforce.com/products/industries/energy-and-utilities/overview/
NEW QUESTION # 42
consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?
Answer: C
NEW QUESTION # 43
An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes in Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.
Which three steps must the consultant complete to achieve the required outcome?
Choose 3 answers
Answer: A,C,E
NEW QUESTION # 44
A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.
How can this be done with Industries CPQ?
Answer: D
NEW QUESTION # 45
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