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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
High-velocity IT Concepts- High-velocity nature of digital enterprises
  • 1. Digital transformation drivers
    • 2. Digital organization characteristics
      - ITIL guiding principles in high-velocity environments
      • 1. Progress iteratively with feedback
        • 2. Focus on value
          • 3. Start where you are
            High-velocity IT practices and techniques- Resilient and secure systems
            • 1. Security by design
              • 2. Risk management
                - Automation and advanced technology
                • 1. AI and machine learning support
                  • 2. Cloud computing and automation
                    Digital Product Lifecycle- Release and operations
                    • 1. Resilient operations
                      • 2. Continuous delivery and deployment
                        - Design and development
                        • 1. DevOps integration
                          • 2. Agile and Lean delivery practices
                            ITIL practices in high-velocity environments- Service management practices
                            • 1. Deployment management
                              • 2. Incident management
                                • 3. Change enablement

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                                  Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q27-Q32):

                                  NEW QUESTION # 27
                                  A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?

                                  Answer: D


                                  NEW QUESTION # 28
                                  A service provider is about to engage in a partnership with a large retailer. They will integrate the retailer ' s systems for online shopping.
                                  How can the ' relationship management ' practice contribute to this initiative?

                                  Answer: A

                                  Explanation:
                                  Relationship management is concerned with establishing and nurturing links between organizations at a strategic and collaborative level. In a partnership, shared trust, aligned behaviours, and mutual understanding are essential to co-creating value successfully.
                                  A is more closely related to service level management. B could be part of operational coordination, but it is narrower than relationship management. D relates more to analytics, service design, or business analysis. C best matches the role of relationship management in enabling healthy collaboration between organizations.
                                  This also fits ITIL's broader view that many services depend on third parties and that effective relationships with partners and suppliers are important to practice success .
                                  =========


                                  NEW QUESTION # 29
                                  A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
                                  Which technique will BEST support the software development team in resolving these issues?

                                  Answer: A

                                  Explanation:
                                  When market needs are unpredictable and changing, the organization needs a way to continually sense, interpret, and refine understanding of stakeholder needs. Continual business analysis is the best fit because it keeps requirements aligned with evolving demand and business context.
                                  A minimum viable product is useful for testing assumptions quickly, but the question specifically highlights difficulty understanding requirements over time. Kanban improves flow and visibility of work, but does not itself resolve ongoing uncertainty in market needs. Chaos engineering is about resilience in complex systems and is unrelated here.
                                  B is strongest because it directly supports ongoing analysis of changing needs so that valuable features are less likely to be missed.
                                  =========


                                  NEW QUESTION # 30
                                  An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization ' s sales and revenues have recently decreased.
                                  Which technique would be MOST BENEFICIAL for the organization to adopt?

                                  Answer: D

                                  Explanation:
                                  The organization is using a traditional, big-design-up-front approach in a market where features and customer expectations change quickly. That creates a high risk of slow delivery, outdated requirements, and missed market opportunities. Minimum viable products are especially beneficial here because they allow the organization to release sooner, gather feedback faster, and evolve the product based on actual user response.
                                  A/B testing is useful, but generally after something is already in use. Cost of delay is a prioritization concept rather than the main delivery technique needed here. ROI is a financial evaluation method, not the primary operational change required.
                                  C is best because MVPs help the organization shift from long, fully-specified delivery cycles to faster learning and earlier value realization, which is a core HVIT theme.
                                  =========


                                  NEW QUESTION # 31
                                  An organization that has been successful in the past is now struggling to succeed in a highlycompetitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action. Several conflicting approaches have been suggested.
                                  In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

                                  Answer: C


                                  NEW QUESTION # 32
                                  ......

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