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| Section | Weight | Objectives |
|---|---|---|
| Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata |
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NEW QUESTION # 60
A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?
Answer: C
Explanation:
A/B testing best helps the product owner decide which version of a feature to invest in by comparing different variations with real users and measuring which delivers better results or engagement.
NEW QUESTION # 61
An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?
Answer: D
Explanation:
The requirement is for telemetry, threshold-based alerting, pattern recognition, and operational visibility. These are exactly the kinds of capabilities supported by monitoring and event management.
NEW QUESTION # 62
An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?
Answer: C
Explanation:
HVIT is not simply about making teams move faster. It is about achieving the right balance across objectives such as fast development, resilient operations, co-created value, valuable investments, and assured conformance. In this scenario, the organization focused narrowly on speed and ignored reliability, people impacts, and customer outcomes.
NEW QUESTION # 63
An organization has recently received feedback from its employees that many key applications are missing important functionality or are too difficult to use.
How can the 'software development and management' practice help address the situation?
Answer: A
Explanation:
The software development and management practice ensures that applications are designed, built, and maintained to meet both current and evolving business needs. By continuously aligning applications with organizational requirements and quality criteria, it helps ensure that software remains usable, functional, and fit for purpose, directly addressing issues of missing functionality and poor usability.
NEW QUESTION # 64
Which is a type of digital transformation?
Answer: C
Explanation:
Creating products and services that include digital technology represents digital transformation, as it fundamentally changes how value is created and delivered through the integration of digital capabilities.
NEW QUESTION # 65
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