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| Section | Objectives |
|---|---|
| Topic 1: Introduction to High-Velocity IT | - Course introduction and ITIL 4 overview - High-velocity concepts |
| Topic 2: High-Velocity IT Techniques - Fast Development | - Development acceleration methods - Rapid delivery techniques |
| Topic 3: High-Velocity IT Techniques - Resilient Operations | - Capacity and Performance Management - Service Continuity Management - Availability Management - Infrastructure and Platform Management - Monitoring and Event Management - Problem Management - Site Reliability Engineering |
| Topic 4: High-Velocity IT Culture | - Working in highly automated environments - Cultural aspects of high-velocity environments |
| Topic 5: Digital Product Lifecycle | - Transition to Lean, Agile, or DevOps practices - Alignment with ITIL operating model - Digital product lifecycle overview |
| Topic 6: High-Velocity IT Techniques - Valuable Investments | - Value optimization strategies - Investment decision techniques |
| Topic 7: High-Velocity IT Techniques - Co-Created Value and Assured Conformance | - Relationship Management - Co-Created Value - Service Design - Service Experience - Service Desk |
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NEW QUESTION # 20
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?
Answer: B
NEW QUESTION # 21
Which is often a feature of a service value system for a digitally enabled organization?
Answer: B
Explanation:
Digitally enabled organizations often structure work around products and services, with distinct value streams that support the creation, delivery, support, and improvement of each offering. This helps align activities to value and supports faster, more responsive delivery.
A is less typical in modern digital operating models, which often emphasize stable, cross-functional product teams rather than temporary project teams. C is incorrect because digital organizations usually depend on more interaction and feedback, not less. D may exist where needed, but highly detailed process control is not generally the defining feature of fast digital service value systems.
B is the best answer because separate value streams for products and services are a common pattern in digitally enabled organizations. The ITIL 4 practice-guide manual also emphasizes practices contributing to value streams and the service value chain .
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NEW QUESTION # 22
An employee has some concerns at work but does not share this information with others because they fear that this would damage their reputation and position.
What is PRIMARILY concerned with preventing this situation?
Answer: B
NEW QUESTION # 23
An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.
Which method would be effective in ensuring that the change in focus is supported across the organization?
Answer: C
NEW QUESTION # 24
A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.
Which stage of the digital product lifecycle is the provider MOST clearly operating in?
Answer: A
Explanation:
The activities described are focused on creating and refining the product offering itself. Researching the opportunity, building a pilot, and learning from early adopters all fall within the obtain/build area of the lifecycle from the provider's perspective.
Engage is more about interactions with users and customers in consuming and supporting the offering.
Support is about ongoing service operation. Retire is about end-of-life activities. Since the scenario is centered on creating and evolving the offering before broader operational use, B is the strongest answer.
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NEW QUESTION # 25
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