2026 Oracle 1Z0-1064-26: Latest Valid Exam Oracle Fusion Service 2026 Implementation Professional Practice

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q67-Q72):

NEW QUESTION # 67
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
B. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
C. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

Answer: C

NEW QUESTION # 68
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
B. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
C. VBCS is a visual development tool for creating applications in DCS.
D. DCS is a visual development tool for creating applications in VBCS.

Answer: A,C

NEW QUESTION # 69
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Chat with an Agent about a Service Request.
B. Create a Service Request.
C. Add a message to a Service Request.
D. Delete a Service Request.
E. View and edit attachments to a Service Request.

Answer: A,B,D,E

NEW QUESTION # 70
Which three statements are true?

A. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
B. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
C. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
D. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

Answer: B,C,D

NEW QUESTION # 71
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
B. In includes a preview option for all standard and custom object pages.
C. It allows edits to dashboard pages.
D. It requires proper permissions to use the tools and additional permissions to edit the desired object.

Answer: A

NEW QUESTION # 72
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