최신Certified-Business-Analyst완벽한덤프인증덤프데모문제

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Salesforce Certified-Business-Analyst Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Certified Business Analyst Exam
Exam Number:	Certified-Business-Analyst
Certificate Validity Period:	3 years
Real Exam Qty:	60 scored questions + up to 5 unscored questions
Exam Price:	$200 USD
Related Certifications:	Salesforce Certified Administrator Salesforce Associate
Passing Score:	72%
Exam Format:	Multiple Select, Multiple Choice
Available Languages:	English
Exam Duration:	105 minutes
Sample Questions:	Salesforce Certified-Business-Analyst Sample Questions
Exam Way:	Online proctored exam or onsite testing center
Pre Condition:	No formal prerequisite. Salesforce recommends experience with business analysis, stakeholder collaboration, and Salesforce platform fundamentals.
Official Syllabus URL:	https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide

>> Certified-Business-Analyst완벽한 덤프 <<

최신 Salesforce Business Analyst Certified-Business-Analyst 무료샘플문제 (Q23-Q28):

질문 # 23
The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO's organization, using NTO's documentation, the BA begins to understand NTO's strategies but needs more information.
Which methodology should help the BA obtain the required information?

A. V2MOM (Vision. Values, Methods, Obstacles, Measures)
B. RACI (Responsible, Accountable, Consulted, Informed)
C. SMART (Specific, Measurable, Achievable, Relevant, Time-bound)

정답：A

설명：
This answer states that using V2MOM (Vision, Values, Methods, Obstacles, Measures) is the methodology that should help the BA obtain the required information for understanding NTO's strategies after reviewing NTO's documentation for obtaining alignment on goals and strategies across NTO's organization using NTO's documentation. V2MOM is a framework that helps an organization or a team to define and align their goals and strategies in a clear and concise way. V2MOM stands for Vision, Values, Methods, Obstacles, and Measures. Vision is a statement that describes what the organization or the team wants to achieve. Values are the principles or beliefs that guide the actions and decisions of the organization or the team. Methods are the actions or steps that the organization or the team will take to accomplish the vision. Obstacles are the challenges or issues that the organization or the team will face or anticipate along the way. Measures are the metrics or indicators that the organization or the team will use to track their progress and success. Using V2MOM can help the BA obtain the required information for understanding NTO's strategies by asking questions or seeking clarification on each of these elements from NTO's documentation or stakeholders.
References: https://trailhead.salesforce.com/en/content/learn/modules/align-your-team-with-v2mom

질문 # 24
The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?

A. Add the stakeholder's concerns to a "parking lot" for further discussion.
B. Ask the stakeholder to focus on the onboarding process.
C. Shift the conversation from onboarding to the stakeholder's concerns.

정답：A

설명：
Explanation
The best practice for preventing a session from being derailed by an off-topic stakeholder is to use a "parking lot" technique. A parking lot is a list of topics or issues that are not relevant to the current session but may need further discussion or resolution later. The BA should add the stakeholder's concerns to a parking lot for further discussion, and acknowledge that they are important but out of scope for the current session. This way, the BA can keep the session focused on the onboarding process and avoid wasting time or losing engagement from other stakeholders. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/plan-and-facilitate-

질문 # 25
During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?

A. Run testing again, ensuring the scripts reflect expectations and business processes match functionality,
B. Decompose and model the business processes, and identify testing procedures to calculate new values.
C. Present recommendations from testing to determine if improvements should be made to the underlying implementation.

정답：C

질문 # 26
Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.
Which analysis should a business analyst perform?

A. Stakeholder Analysis
B. Strategy Analysis
C. Enterprise Analyst

정답：B

설명：
The analysis that a BA should perform is strategy analysis. Strategy analysis is a technique that helps to understand the business context and environment of an organization, its vision and goals, its strengths and weaknesses, its opportunities and threats, its capabilities and resources, and its stakeholders and competitors.
Strategy analysis helps to identify the business problems or needs that need to be addressed, evaluate potential solutions or options that can address them, and align them with the business strategy and objectives. In this case, CK faces challenges with accurate reporting and metrics to use when scheduling service agent shifts. A BA should perform strategy analysis to understand CK's business context and environment, identify the root causes of the challenges, evaluate potential solutions or options that can solve them in Salesforce, and align them with CK's business strategy and objectives. References: https://trailhead.salesforce.com/en/content/learn
/modules/business-analysis-strategy-analysis/understand-strategy-analysis

질문 # 27
A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?

A. Identifies improvements, decreases project costs, and starts the change process
B. Builds accountability, increases revenue, and decreases overall time spent on requirements
C. Engages stakeholders, identifies improvements, and starts the change process

정답：A

질문 # 28
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최신Certified-Business-Analyst완벽한덤프인증덤프데모문제

Salesforce Certified-Business-Analyst Exam Overview:

최신 업데이트된 Certified-Business-Analyst완벽한 덤프 인증덤프자료

최신 Salesforce Business Analyst Certified-Business-Analyst 무료샘플문제 (Q23-Q28):