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| Section | Objectives |
|---|---|
| Topic 1: Integration and Interoperability | - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) - Integration with EHR systems and external healthcare systems |
| Topic 2: Health Cloud Fundamentals | - Core Health Cloud features and capabilities - Healthcare industry concepts and use cases for Health Cloud |
| Topic 3: Reporting and Analytics | - Healthcare reporting and dashboards - Tracking outcomes and operational insights |
| Topic 4: Security, Compliance, and Privacy | - HIPAA-related considerations in Salesforce Health Cloud - Data access controls, sharing models, and consent management |
| Topic 5: Care Coordination and Care Plans | - Care team collaboration and task management - Care plan creation and lifecycle management |
| Topic 6: Data Model and Patient / Member Management | - Patient / member data organization and relationships - Person accounts, contacts, and care team structures |
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NEW QUESTION # 61
A customer is looking to implement Discovery Framework to manage their intake and clinical assessments.
Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality?
Choose 3 answers
Answer: C,D,E
Explanation:
Step 1: Understanding the Discovery Framework in Health Cloud
The Discovery Framework in Salesforce Health Cloud is designed to streamline intake and clinical assessments by providing reusable, modular, and compliant tools for healthcare organizations. It enables organizations to collect, store, and reuse responses to assessment questions efficiently and securely.
Reference:"Discovery Framework provides a way to design, distribute, and reuse forms and assessments for clinical and non-clinical scenarios. It leverages reusable question banks, digital data capture, and integration with Health Cloud objects."Administer Health Cloud - Assessments and Discovery Framework Step 2: FHIR Question BankCapability: The use of a FHIR-based Question Bank allows healthcare organizations to standardize questions and reuse them across multiple assessments. This ensures consistency and regulatory compliance in data collection.
Extract:"The Question Bank leverages the FHIR Questionnaire resource, making it easy to define, store, and reuse question sets for various clinical assessments."Administer Health Cloud - Discovery Framework:
Question Bank
Step 3: Digital Signature CaptureCapability: Digital Signature Capture is supported natively in Health Cloud assessments, ensuring consent, authenticity, and regulatory compliance.
Extract:"Out-of-the-box support for digital signature capture in assessment forms allows for secure, auditable consent capture, which is often required for clinical or legal compliance."Administer Health Cloud - Discovery Framework Features Step 4: Using Previously Submitted ResponsesCapability: The ability to use previously submitted responses enhances user experience and speeds up the intake process by pre-populating assessments with earlier responses where relevant.
Extract:"You can configure assessments to pre-fill questions with responses from prior assessments, supporting both efficiency and patient engagement."Administer Health Cloud - Reuse of Data in Assessments Step 5: Options Not Natively Supported Out-of-the-Box A). Adding a QR Code: Not natively supported in Health Cloud Discovery Framework out-of-the-box for assessments. This would require custom development or external integrations.
B). SMS Assessment Completion: Not supported out-of-the-box; may require integration with Marketing Cloud or external SMS services and customization.
Reference for non-supported features:"Features such as QR code generation or SMS completion notifications are not available out of the box and would require customizations or integrations."Administer Health Cloud
NEW QUESTION # 62
When accessing a person account record within Health Cloud, the user must have access to the entire account.
What should a consultant do in this scenario, according to Health Cloud implementation best practice?
Answer: C
Explanation:
Step-by-Step Explanation:
* Salesforce Health Cloud Best Practice for Person Accounts Access:
* Person Accounts in Salesforce are a combination of an Account and a Contact.
* To ensure thataccess to the person account (patient record) gives access to all data on the record, Salesforce recommends setting theContact sharing setting to "Controlled by Parent".
* This means the sharing and visibility of the Contact (patient details) will follow the sharing settings of the parent Account (the Person Account).
* Salesforce Documentation Reference:
* "For Person Account sharing and access, set the Contact object sharing setting to Controlled by Parent. This ensures that users with access to the Account (Person Account) also have access to the associated Contact data."-Reference: Health Cloud Implementation Guide, Sharing and Access
* Why Not the Other Options?
* A. Set Modify All on the Account object at the Profile level:Too broad; not recommended due to least privilege principle.
* C. Set Private for the Contact object:Would prevent access to the Contact, even if user has access to the Account.
* D. Set the organization-wide default to Public Read Write for the Account object:Not best practice for healthcare, as it risks overexposing sensitive data.
References:
Health Cloud Implementation Guide - Sharing and Access
NEW QUESTION # 63
A Health Cloud administrator is working on a call center implementation and has to ensure that the phone numbers passing through the CTI settings display the matching contact record via Screen Pop. Which custom metadata type within Health Cloud should the administrator update to achieve this requirement?
Answer: B
Explanation:
According to the Salesforce documentation1, the Feature Flag Setting custom metadata type within Health Cloud allows you to enable or disable certain features of Health Cloud. One of the features that can be enabled or disabled is the CTIDriverSetting, which controls whether the CTI adapter is used to display phone numbers in the patient console. To ensure that the phone numbers passing through the CTI settings display the matching contact record via screen pop, the administrator should update the Feature Flag Setting -> CTIDriverSetting custom metadata type and set the value to true1.
NEW QUESTION # 64
An administrator is configuring security for a patient list.
Which three considerations should the administrator take into account to ensure proper access to the list?
Choose 3 answers
Answer: B,C,E
Explanation:
When configuring security for patient lists in Salesforce Health Cloud, administrators must consider object- level, field-level, and list-level access to ensure data privacy and compliance with regulations like HIPAA.
Below are the key considerations:
* HCPatientListSecurity Custom Setting (A):
* This custom setting allows administrators to define and restrict access to patient lists at a granular level. For example, administrators can control which users can view or interact with patient lists based on their role or department.
* Field-Level Security Impact (C):
* If a user's field-level security restricts access to a field included in the patient list's display columns, the column will not appear in the list. This ensures sensitive data is protected and only accessible to authorized users.
* Object Access Restrictions (E):
* Users with restricted object-level access (via profiles or permission sets) cannot create or view lists that utilize those objects. This ensures that unauthorized users cannot access or manipulate sensitive data.
Why Other Options Are Incorrect:
* B: Restriction rules in Salesforce are used to provide additional access beyond organization-wide defaults (OWDs), not for patient lists.
* D: Patient list access is managed through specific Health Cloud mechanisms, not standard Salesforce sharing settings.
References:
Health Cloud Security Overview
Field-Level Security Documentation
NEW QUESTION # 65
Which three standard objects are used in the workflow to manage utilization data? (Choose 3)
Answer: A,B,E
Explanation:
According to the Salesforce documentation2, the following standard objects are used in the workflow to manage utilization data:
Care Request Plan: A care request plan is an object that stores information about the plan of care for a member. It includes details such as the diagnosis, the service type, the start and end dates, and the status of the plan2.
Care Authorization: A care authorization is an object that stores information about the approval or denial of a service or payment by a payer. It includes details such as the authorization number, the decision date, the decision reason, and the status of the authorization2.
Care Request: A care request is an object that stores information about the request for a service or payment by a provider or a member. It includes details such as the request type, the request date, the priority, and the status of the request2.
NEW QUESTION # 66
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