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| Section | Objectives |
|---|---|
| Topic 1: Sales Lifecycle Management | |
| Topic 2: Reports and Dashboards | |
| Topic 3: Implementation Strategies | |
| Topic 4: Opportunity Management | |
| Topic 5: Collaboration and Integration | |
| Topic 6: Data Management | |
| Topic 7: Industry Knowledge | |
| Topic 8: Sales Productivity and Management | |
| Topic 9: Account and Contact Management |
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NEW QUESTION # 84
A consultant is implementing a new Sales Cloud instance for Cloud Kicks (CK) that has a public sharing model for Accounts. Different sales reps own local accounts that create a multi-level Account Hierarchy. CK needs to see the total number of closed won opportunities and the revenue value for all accounts in the hierarchy when viewing a parent account. Which recommendation meets this requirement?
Answer: B
NEW QUESTION # 85
Cloud Kicks wants sales reps to receive an in-app notification when a high-value Opportunity (over $100,000) is created and assigned to them. What should the consultant recommend?
Answer: C
NEW QUESTION # 86
Cloud Kicks (CK) is planning to use Person Accounts to maintain information on its retail customers. CK likes to track connections among customers to capture household relationships, referrals, and so on. One customer can have many relationships.
What should a consultant consider when implementing Person Accounts and supporting many relationships between customers in Salesforce?
Answer: A
Explanation:
When using Person Accounts in Salesforce, the "Contacts to Multiple Accounts" feature allows for creating connections between Person Accounts, effectively enabling the tracking of indirect relationships such as household relationships and referrals. This feature facilitates linking a single contact (or Person Account) to multiple accounts, which can represent different relationship types. It is particularly suited for Cloud Kicks' need to capture various types of customer relationships, making it more flexible and scalable for relationship tracking among retail customers.
Refer to the Salesforce documentation on Contacts to Multiple Accounts for more information on using this feature with Person Accounts.
NEW QUESTION # 87
During the last requirements meeting, Cloud Kicks team members said they will be attending a conference next week.
What should a consultant do in response to this news?
Answer: B
Explanation:
When there is an anticipated downtime, such as team members attending a conference, the best practice is to update the project plan accordingly and communicate these changes to all stakeholders. This ensures that everyone remains informed of any schedule adjustments and can anticipate potential impacts on timelines or deliverables. Properly managing and communicating schedule adjustments maintains transparency, keeps stakeholders aligned, and allows for efficient reallocation of resources during the downtime. This is a key aspect of effective project management in Salesforce projects, where timely updates are essential to maintaining project momentum and stakeholder trust.
NEW QUESTION # 88
Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward. Which tool should a consultant recommend to meet the requirement?
Answer: A
NEW QUESTION # 89
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