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Salesforce Energy-and-Utilities-Cloud Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Energy and Utilities Cloud Accredited Professional Exam
Exam Number:Energy-and-Utilities-Cloud
Related Certifications:Salesforce Energy and Utilities Cloud Accredited Professional
Exam Duration:90 minutes
Certificate Validity Period:No expiration
Real Exam Qty:60
Exam Price:USD 150
Exam Format:Multiple select, Multiple choice
Passing Score:65%
Available Languages:English
Sample Questions:Salesforce Energy-and-Utilities-Cloud Sample Questions
Exam Way:Online proctored or in-person at a testing center via Webassessor platform
Pre Condition:Salesforce recommends hands-on experience with Energy and Utilities Cloud implementation
Official Syllabus URL:https://trailhead.salesforce.com/en/credentials/accreditedprofessionaloverview

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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

TopicDetails
Topic 1
  • Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
Topic 2
  • Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
Topic 3
  • Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.
Topic 4
  • Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.

Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q56-Q61):

NEW QUESTION # 56
An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

Answer: C


NEW QUESTION # 57
An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes in Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.
Which three steps must the consultant complete to achieve the required outcome?
Choose 3 answers

Answer: B,D,E


NEW QUESTION # 58
An energy company wants to send to its customers various types of communication via digital channels.
Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9

Answer: B

Explanation:
Salesforce Marketing Cloud is the preferred solution for energy companies looking to send various types of communication via digital channels to their customers in conjunction with Energy and Utilities Cloud.
Marketing Cloud provides a comprehensive suite of tools designed for mass communication, allowing for the creation, management, and delivery of personalized customer communications across multiple digital channels. This integration enhances customer engagement and satisfaction by delivering timely and relevant information. References = Salesforce Marketing Cloud documentation highlights its capabilities for mass communication and integration with other Salesforce products, including Energy and Utilities Cloud, to provide a unified platform for customer engagement: https://www.salesforce.com/products/marketing-cloud
/overview/


NEW QUESTION # 59
Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

Answer: B,C,D

Explanation:
The energy and utilities market is currently experiencing significant disruption due to several factors.
Regulatory and technology changes are at the forefront, with new policies and advancements in technology pushing companies towards more sustainable and efficient operations. Digital-first strategies and the capability to work from anywhere in real time are also transformative, as they allow for greater flexibility, improved customer service, and enhanced operational efficiency. Finally, changing customer expectations and values, particularly regarding sustainability, reliability, and personalized service, are influencing how energy and utilities companies operate. These disruptions require companies to adapt and innovate, leveraging digital transformation to meet evolving demands.
References = These insights are based on Salesforce ' s discussions on industry trends and challenges within the Energy and Utilities Cloud documentation and resources. Key topics include digital transformation, customer engagement, and adapting to regulatory changes. Salesforce ' s industry insights and trend analysis provide a comprehensive overview of these disruptions.


NEW QUESTION # 60
An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

Answer: B,C,D

Explanation:
For an energy and utilities company looking to manage multi-site locations using Salesforce Energy and Utilities Cloud, the following objects can be utilized out of the box: A. Service Account: Represents the account receiving the service and can be used to organize and relate to multiple service locations. C. Service Point: Represents a specific physical location where services are delivered or measured, such as a metering point for utilities. D. Premises: Represents the physical location or property where service points are located, enabling the organization of multiple service points within a larger geographical or physical area.
These objects collectively facilitate the effective management of multi-site locations, providing a structured approach to tracking service delivery and consumption across different sites. Reference = The Salesforce Energy and Utilities Cloud documentation outlines the use of these objects within the standard data model, providing a foundation for managing complex site structures and utility services: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


NEW QUESTION # 61
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