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| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL® 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Exam Price: | $383 USD (exam only; varies by region and bundle) |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Extension Modules ITIL 4 Strategic Leader |
| Available Languages: | Chinese, French, German, Korean, Dutch, Spanish, Italian, English, Japanese, Portuguese |
| Passing Score: | 65% (26 out of 40 questions) |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice, Single Best Answer, Closed Book |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Recommended Training: | Official ITIL 4 Foundation Training Course |
| Exam Registration: | Pearson VUE Test Centers PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.peoplecert.org/qualifications/itil/itil-4-foundation |
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ITIL 4 Foundation exam is the entry-level certification for IT professionals who want to demonstrate their knowledge and understanding of IT service management. ITIL 4 is the latest version of the IT Infrastructure Library (ITIL), a set of best practices for IT service management. The ITIL 4 Foundation exam covers the fundamental concepts and principles of ITIL 4, including the four dimensions of service management, the service value system, and the service value chain.
NEW QUESTION # 87
Which is an input to the service value system?
Answer: A
Explanation:
A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization
https://www.bmc.com/blogs/itil-service-value-system/#:~:text=The%20key%20inputs%20to%20the,or%20otherwise%20improve%20the%20organization.
NEW QUESTION # 88
Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?
Answer: C
Explanation:
"Service desk staff require training and competency across a number of broad technical and business areas. In particular, they need to demonstrate excellent customer service skills such as empathy, incident analysis and prioritization, effective communication, and emotional intelligence.
https://www.servicedeskinstitute.com/the-case-for-itil4-foundation-service-desk-analyst-training/#:~:text=%E2%80%9CService%20desk%20staff%20require%20training,effective%20communication%2C%20and%20emotional%20intelligence.
NEW QUESTION # 89
What varies in size and complexity, and uses functions to achieve its objectives?
Answer: B
NEW QUESTION # 90
Which statement about a 'continual improvement register' is CORRECT?
Answer: D
NEW QUESTION # 91
What are the KEY stakeholder groups that service providers should cooperate with?
Answer: D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In ITIL 4, stakeholders are individuals or organizations that have an interest in the service, or may be affected by its activities, objectives, or outcomes. Among these, customers are identified as the primary, key stakeholder group for a service provider because:
* Customers define the requirements for services.
* They determine what is considered value and which outcomes they want to achieve.
* Services are specifically designed, delivered, and improved to meet customer needs and expectations.
Therefore, effective cooperation and collaboration with customers is essential for successful service management and value co-creation. While suppliers, relationship managers, and developers are important parties in service delivery, ITIL 4 emphasizes customers as the key stakeholder group with whom service providers must actively cooperate.
Relevant ITIL 4 Foundation references:
* Key concepts of service management (stakeholders, customers, users, sponsors).
* Discussions of value co-creation and the importance of understanding customer needs and outcomes.
NEW QUESTION # 92
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