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To be eligible to take the CIS-ITSM Certification Exam, candidates must have completed the ServiceNow ITSM Fundamentals course and have at least six months of experience working with ServiceNow ITSM solutions. CIS-ITSM Exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. A passing score of 70% or higher is required to achieve certification.
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ServiceNow CIS-ITSM certification exam is an excellent opportunity for ITSM professionals to validate their skills and knowledge in implementing ITSM solutions on the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification provides several benefits to the candidates and their organizations, including enhanced credibility, career prospects, and improved service delivery. If you have experience in ITSM and ServiceNow, the CIS-ITSM certification can be a valuable addition to your resume and career path.
ServiceNow is a leading provider of cloud-based IT service management solutions, and the CIS-ITSM Certification Exam is a globally recognized credential that validates an individual's expertise in ServiceNow ITSM. Certified Implementation Specialist - IT Service Management certification exam is an excellent way for IT professionals to demonstrate their commitment to their profession and their willingness to learn and grow in their careers. Certified Implementation Specialist - IT Service Management certification also helps organizations identify qualified professionals who can help them drive their ITSM initiatives forward.
NEW QUESTION # 46
In the baseline configuration of Change Management, which fields are included when the Copy Change UI action is used to copy a Change Request?
Answer: C
Explanation:
Explanation
These fields get copied from CR to new CR:
assigned_to
assignment_group
backout_plan
category
change_plan
cmdb_ci
description
impact
priority
risk
short_description
test_plan
type
These expressly do NOT get copied
Created
NEW QUESTION # 47
Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?
Answer: A
NEW QUESTION # 48
By which of the following CMDB aids ITSM processes. (Choose three.)
Answer: A,B,E
NEW QUESTION # 49
Which mechanism is used to set the number of days (integer) after which Resolved Incidents are automatically closed?
Answer: D
Explanation:
Explanation
glide.ui.autoclose.time
NEW QUESTION # 50
Which service types can be managed through the scope of Service Portfolio Management?
Choose 2 answers
Answer: A,D
Explanation:
Answer A, D aligns with the baseline ServiceNow implementation: A. Business service; D. Technical service.
Service Portfolio Management organizes services and service offerings through lifecycle phases, taxonomy, ownership, commitments, and catalog publication. Portfolio governance distinguishes strategic service definitions from operational CMDB relationships and from the transactional Service Catalog used to request goods and services. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. B. Application service; C. Mobile service.
Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Service Portfolio Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 51
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