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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions
Service Request Management	25%	- SR categories, assignment rules and routing - Service catalog and entitlements - Milestones and action plans - SR creation, lifecycle and processing
Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q70-Q75):

NEW QUESTION # 70
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Notes
B. Contacts
C. Social network
D. Service requests
E. Sales opportunities

Answer: C,D,E

NEW QUESTION # 71
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows the display of a product hierarchy specifically for service purposes
B. allows use of a simpler hierarchy
C. allows you to use the same product hierarchy as sales
D. requires less work and effort

Answer: C,D

NEW QUESTION # 72
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can send an e-mail notification to specified recipients.
B. You can modify the workflow to update field values within the SR object.
C. You can define the workflow to run when certain fields of the SR object are changed.
D. You will be required to code any new workflow actions in Groovy.
E. You must make the changes using the Page Composer tool.
F. You can generate tasks for the SR object from the workflow.

Answer: A,B,C,F

NEW QUESTION # 73
Which option describes the automated page presentation for incoming calls?

A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
C. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
D. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

Answer: A

NEW QUESTION # 74
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
B. First Response is due on Friday, 12 noon EST.
C. Resolution is due on Saturday, 2 PM EST.
D. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

Answer: B,D

NEW QUESTION # 75
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