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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Manage and maintain user story documentation - Define components of a well-formed user story |
| Topic 2: Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements - Support development teams with clarification |
| Topic 3: Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Bridge gaps between business and technical teams - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups |
| Topic 4: Customer Discovery | 17% | - Understand role of Business Analyst in implementation lifecycle - Identify business goals, strategies, and challenges - Analyze environment and identify constraints/opportunities - Assess current state of Salesforce usage - Align Salesforce capabilities with business needs |
| Topic 5: Business Process Mapping and Optimization | 12% | - Design optimized processes aligned with Salesforce - Identify improvement opportunities - Map existing business processes - Validate process designs with stakeholders |
| Topic 6: Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control |
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NEW QUESTION # 274
Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?
Answer: B
NEW QUESTION # 275
Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?
Answer: C
Explanation:
This answer states that documenting user requirements from each department during discovery sessions is what the BA should do to get buy-in from users for preparing for a new Sales Cloud implementation for 6,000 users at CK. User requirements are the needs, expectations, and objectives of the users for the Sales Cloud implementation. Discovery sessions are meetings or workshops where the BA gathers and clarifies user requirements from different stakeholders. Documenting user requirements from each department during discovery sessions means that the BA records and organizes the information obtained from different stakeholders from different departments, such as manufacturing and delivery, in a clear and concise way.
Documenting user requirements from each department during discovery sessions is what the BA should do to get buy-in from users for preparing for a new Sales Cloud implementation because it helps the BA to understand and validate the user requirements, and to communicate and align them with the project scope and goals. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst- quick-look/use-stakeholder-engagement-skills
NEW QUESTION # 276
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?
Answer: A
Explanation:
The tasks that a business analyst should do to be successful during the first phase of an inventory project are elicit requirements, create flows and process diagrams, and understand business analytics. These tasks will help them understand the current state of NTO's inventory system, capture the needs and expectations of stakeholders, map out how NTO tracks its clothing manufacturing and sales processes, and measure how NTO's inventory affects its business performance. Building automation and deploying a solution are tasks for later phases of the project after validating and testing prototypes. Architecting a solution and configuring a sandbox are tasks for developers or architects based on user stories. References: https://trailhead.salesforce.
com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-discovery https://trailhead.
salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-process- mapping https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep
/user-stories
NEW QUESTION # 277
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?
Answer: C
Explanation:
This answer explains that an activity box marked "C Customer" means that the customer should be consulted.
In a process map that uses Universal Process Notation (UPN), an activity box is a symbol that represents a task or an action that is performed in a business process. An activity box can be marked with a letter to indicate the role or the resource that is responsible for performing the task or action. The letter C stands for consult, which means that the resource should be asked for input or advice before or during the task or action.
References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look
/use-process-mapping-to-understand-your-business
NEW QUESTION # 278
A business analyst (BA) sees that all the acceptance criteria they wrote for an upcoming project go live have passed unit testing.
How can the BA support the protect team to ensure the solution meets the business's needs before demoing it to the relevant stakeholders?
Answer: C
Explanation:
User Acceptance Testing (UAT) ensures the solution meets business requirements and is ready for deployment:
Validation of Business Needs: UAT allows end users to test the solution against real-world scenarios, ensuring the product aligns with the business processes.
BA's Role in Testing: Salesforce highlights the importance of the BA in facilitating and supporting UAT to identify any gaps before stakeholder demos.
Smooth Transition: UAT provides an opportunity to refine the product and enhance user confidence in its functionality.
NEW QUESTION # 279
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