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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage Work Orders (20-25%)20-25%- Manage work order products, services, and notes
- Configure work order lifecycle and statuses
- Process work order inspections and recommendations
- Create and manage work orders
- Manage work order reporting and analytics
- Handle work order incidents and resolutions
Topic 2: Manage Asset and Connected Field Service (5-10%)5-10%- Manage asset IoT connections and monitoring
- Configure IoT integrations and alerts
- Implement connected field service scenarios
- Process IoT alerts and work order creation
Topic 3: Configure Field Service (20-25%)20-25%- Configure scheduling configurations and booking setup
- Configure work order types and incident types
- Configure Field Service organizations and structures
- Configure pricing, billing, and cost entities
- Implement security roles and field service settings
- Set up and configure resource characteristics and skills
- Set up and configure customer assets
Topic 4: Scheduling and Dispatch (20-25%)20-25%- Manage scheduling options and requirements
- Configure map view and route optimization
- Schedule work orders using various methods
- Optimize schedules using resource scheduling optimization
- Configure schedule board and board features
- Handle scheduling conflicts and rescheduling
Topic 5: Manage Inventory and Procurement (15-20%)15-20%- Handle inventory adjustments and transfers
- Configure warehouse and inventory settings
- Process purchase orders and returns
- Configure product inventory and item associations
- Manage inventory levels and stock locations
Topic 6: Manage Field Service Mobile Application (10-15%)10-15%- Configure resource and technician mobile experiences
- Handle offline capabilities and synchronization
- Manage mobile forms and workflows
- Configure Field Service Mobile app settings

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MB-240英語版 & MB-240サンプル問題集

簡単になりたい場合は、MB-240信頼性の高い試験ガイドのバージョンを選択するのが難しいと感じる場合、PDFバージョンが適している可能性があります。 PDFバージョンは通常のファイルです。 多くの受験者は、MB-240信頼できる試験ガイドを紙に印刷してから読み書きすることに慣れています。 はい、それは静かで明確です。 また、不明な点がある場合は、他の人に簡単に質問したり話したりできます。 他の人は、それが通常は練習資料だと考えるかもしれません。 また、Microsoft MB-240信頼できる試験ガイドの多くのコピーを印刷して、他の人と共有することもできます。

Microsoft Dynamics 365 Field Service Functional Consultant 認定 MB-240 試験問題 (Q209-Q214):

質問 # 209
You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.

正解:A、C

解説:
Section: Manage inventory and purchasing
Explanation
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-inventory-transfer


質問 # 210
Your customer is a national auto repair center that provides services for vehicles. They are currently using Dynamics 365 Field Service for scheduling all of their services in each of their shops.
Each shop is set up as an Organizational Unit and resources are aligned to those shops accordingly.
You need to set up a universal Requirement Group Template for scheduling oil changes that will require both a service technician and a bay in the shop.
Which settings do you need to configure in the Requirement Group Template to ensure that this can be used by each shop respectively? To answer, select the appropriate fields in the answer area.
NOTE: Each correct selection is worth one point.

正解:

解説:


質問 # 211
Case Study 5 - LitWare Inc
Overview
Company overview
LitWare Inc. is a plumbing and heating company which provides installation, maintenance, and repair services in United States (U.S.) and Canada.
LitWare also offers various installation and repair services such heating, venting, and air conditioning (HVAC), plumbing, and roofing for commercial customers using their employees and subcontractors.
Company structure and resources
The company has three main types of services, each offering a different combination of service personnel.
1. Training services provide training to LitWare employees and subcontractors to perform the work in the regions serviced.
2. Unplanned maintenance services address emergency repair requests for their customers.
- Dispatchers are assigned to all territories in a region. Dispatchers assign repair and installation work to repair technicians based on their skills.
- Repair technicians are employees and subcontractors.
3. Planned maintenance services perform regular and planned checks for their customers.
- Inspectors are assigned to all regions based on skills and expertise.
- Installers are assigned to multiple territories in a geographic region.
- Repair technicians are employees and subcontractors.
- Dispatchers are assigned to all territories in a region. Dispatchers assign repair and installation work to technicians based on skills.
All the inspection, repair, and installation employees utilize the Field Service mobile app.
Dispatchers can see all work request data for their region and see all the bookable resources.
Existing environment
Job structure
Typical job assignments are as follows:
- Inspections: 1-2 resources
- Installations: minimum 2 resources, 1 expert
- Repairs: 1-3 resources
Skills and certifications
The following spreadsheet tracks the skills and certifications earned by each internal employee:

Service areas
The service areas are:

For each type of job, there must be at least one certified or highly experienced resource on the job.
Their current system does not have a way to maintain the availability of a service, maintain the subcontractor's insurance details, certifications, and more options for inspectors. All work is printed out and provided as a hard copy to the resources. It is not easy to distribute the new updated materials for the service or share the new troubleshooting guides.
Requirements
Planned changes
LitWare plans to implement Dynamics 365 Field Service. The requirements gathered during analysis are:
Work orders and scheduling
- Scheduling based on resource skill, and number of required resources based on job type and duration.
- Planned Maintenance emergency calls take priority over other types of jobs.
- Schedule resources based on location, maximizing total work hours and then minimizing drive time.
- Ability to track technician time.
- Ability to configure rates and pay types.
- Ability to easily see when a resource is on Time Off on the schedule board.
- All resource time-off requests should be approved by both their manager and their line manager.
Service contracts
- Set up and create a Planned Maintenance type of contract.
- Define the coverage of the regions by the work.
Inspection management
- Ability to configure inspections.
- Ability for inspections to be linked with work orders and customer assets.
Resources
- Implement company holidays for U.S. and Canada.
- Implement various pay types based on overtime, weekends and holidays, travel and regular time.
- Implement paid time off.
- Ability for resource calendars to reflect resource time off and work hours.
- Access to jobs assigned for the day.
- Ability to capture the validity of the insurance and send a 90-day reminder notification before the expiry.
- Activate geocoding throughout the system.
- Use territories for accounts, resources, and work orders.
- Enable Microsoft SharePoint Integration.
Field Service mobile app
- Ability for technician to access work orders and asset details.
- Ability to perform inspections on the mobile app.
- Ability to work through offline mode.
- Ability to enter time for the work.
Technical requirements
Resources require the ability to:
- Configure work hours templates based on their time zone.
- Access and view their skills, skill level, and certification data.
o Certifications set to expire over the next 90 days should show highlighted in Yellow.
o Certifications already expired will show in Red.
- Access documents either online or offline.
- Have their time-off requests enabled for approval by default for resource who has skill of electrical, and have the requests approved by both their manager and line manager.
Work orders
- The ability to have templates for work orders.
o Templates will provide guidance for technicians, and help recommend products and default services.
- Work orders created from a PM contract need to have a status = Service Contract.
Inspections:
- Ability to configure advance inspections with conditional logics based on the questions.
- Ability to use the latest inspections for analytics on a weekly basis.
- Ability to perform ad-hoc inspections with assets.
- Ability for users to export responses.
Security and access
- Technicians in the field should only see work orders scheduled for today.
- Technicians should have the option to enter manual time.
- Technicians should have the option to complete the inspections.
- Technicians should have the ability to access relevant apps to complete the job.
- Technicians should have the ability to access the guides.
- Administrators should have access to the technician usage of the guides.
Drag and Drop Question
You need to set up the system to meet LitWare's inspection requirements.
Which three actions should you perform in sequence in the Field Service app? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

正解:

解説:


質問 # 212
You are a technician at Contoso Electronics, using the Microsoft Dynamics 365 Field Service mobile app to track and manage service requests and inventory.
Your supervisor asks you to explain how Field Service keeps track of inventory based on the quantities at the warehouse.
To answer, drag the appropriate type of quantity at the warehouse to the explanation of the quantity. Each type of quantity will be used once. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.

正解:

解説:

Explanation:


質問 # 213
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

正解:

解説:

Explanation:


質問 # 214
......

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