SPLK-3002 certification training: Splunk IT Service Intelligence Certified Admin & SPLK-3002 study guide

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Splunk SPLK-3002 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Deep Dives10%- Create and customize deep dives
- Describe deep dive concepts
- Use default deep dives
Topic 2: Glass Tables5%- Design glass tables
- Use glass tables
- Describe glass tables
- Configure glass tables
Topic 3: ITSI Architecture and Deployment10%- Plan and design deployment
- Describe ITSI architecture
- Manage ITSI modules
Topic 4: Introducing ITSI5%- Identify what ITSI does
- Describe reasons for using ITSI
- Examine the ITSI user interface
Topic 5: Access Control and Security5%- Configure user roles and permissions
- Create service-level teams
Topic 6: Services and KPIs15%- Use entities in KPI searches
- Manage service dependencies
- Define services and KPIs
- Configure KPI thresholds and alerts
Topic 7: Aggregation Policies5%- Use smart mode aggregation
- Create aggregation policies
Topic 8: Troubleshooting ITSI10%- Diagnose common issues
- Monitor ITSI performance
- Resolve configuration and operational problems
Topic 9: Anomaly Detection5%- Work with anomaly events
- Enable anomaly detection
Topic 10: Correlation and Multi-KPI Searches5%- Manage notable event storage
- Define correlation searches
- Create multi-KPI alerts
Topic 11: Event Analytics5%- Describe Event Analytics features
- Configure and use Event Analytics
Topic 12: Managing Notable Events10%- Define key notable events terms and relationships
- Describe multi-KPI alerts
- Work with notable events
- Customize notable event views
- Describe notable events workflow

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Splunk IT Service Intelligence Certified Admin Sample Questions (Q62-Q67):

NEW QUESTION # 62
What is the default importance value for dependent services' health scores?

Answer: A

Explanation:
By default, impacting service health scores have an importance value of 11.
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/SI/Dependencies A service template is a predefined set of KPIs and entity rules that you can apply to a service or a group of services. A service template helps you standardize the configuration and monitoring of similar services across your IT environment. A service template can also include dependent services, which are services that are required for another service to function properly. For example, a web server service might depend on a database service and a network service. The default importance value for dependent services' health scores is:
D). 10. This is true because the importance value indicates how much a dependent service contributes to the health score of the parent service. The default value is 10, which means that the dependent service has the highest impact on the parent service's health score. You can change the importance value of a dependent service in the service template settings.
The other options are not correct because:
A). 11. This is not true because 11 is an invalid value for importance. The valid range is from 1 (lowest) to 10 (highest).
B). 1. This is not true because 1 is the lowest value for importance, not the default value. A value of 1 means that the dependent service has the lowest impact on the parent service's health score.
C). Unassigned. This is not true because every dependent service has an assigned importance value, which defaults to 10.
References: Create and manage service templates in ITSI, Set KPI importance values in ITSI


NEW QUESTION # 63
Which of the following describes a realistic troubleshooting workflow in ITSI?

Answer: D

Explanation:
A realistic troubleshooting workflow in ITSI is:
* B. Service Analyzer -> Notable Event Review -> Deep Dive
This workflow involves using the Service Analyzer dashboard to monitor the health and performance of your services and KPIs, using the Notable Event Review dashboard to investigate and manage the notable events generated by ITSI, and using the Deep Dive dashboard to analyze the historical trends and anomalies of your KPIs and metrics.
The other workflows are not realistic because they involve components that are not part of the troubleshooting process, such as correlation search, aggregation policy, and KPI. These components are used to create and configure the alerts and episodes that ITSI generates, not to investigate and resolve them. References:
[Service Analyzer dashboard in ITSI], Overview of Episode Review in ITSI, [Overview of deep dives in ITSI]


NEW QUESTION # 64
Which of the following items describe ITSI Deep Dive capabilities? (Choose all that apply.)

Answer: B,C,D


NEW QUESTION # 65
Which of the following is the best use case for configuring a Multi-KPI Alert?

Answer: C

Explanation:
Reference:
A multi-KPI alert is a type of correlation search that is based on defined trigger conditions for two or more KPIs. When trigger conditions occur simultaneously for each KPI, the search generates a notable event. For example, you might create a multi-KPI alert based on two common KPIs: CPU load percent and web requests. A sudden simultaneous spike in both CPU load percent and web request KPIs might indicate a DDOS (Distributed Denial of Service) attack. Multi-KPI alerts can bring such trending behaviors to your attention early, so that you can take action to minimize any impact on performance. Multi-KPI alerts are useful for correlating the status of multiple KPIs across multiple services. They help you identify causal relationships, investigate root cause, and provide insights into behaviors across your infrastructure. The best use case for configuring a multi-KPI alert is to raise an alert when one or more KPIs indicate an outage is occurring, such as when the service health score drops below a certain threshold or when multiple KPIs have critical severity levels. Reference: Create multi-KPI alerts in ITSI


NEW QUESTION # 66
Which of the following is a good use case for a Multi-KPI alert?

Answer: C

Explanation:
A Multi-KPI alert in Splunk IT Service Intelligence (ITSI) is designed to trigger based on the conditions of multiple Key Performance Indicators (KPIs). This type of alert is particularly useful when a single KPI's state is not sufficient to indicate an issue, but the correlation between multiple KPIs can provide a clearer picture of an emerging problem. The best use case for a Multi-KPI alert is therefore when comparing the values of two or more KPIs indicates an unusual condition is occurring. This allows for more nuanced and context-rich alerting mechanisms that can identify complex issues not detectable by monitoring individual KPIs. This approach is beneficial in complex environments where the interplay between different performance metrics needs to be considered to accurately detect and diagnose issues.


NEW QUESTION # 67
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