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| Section | Weight | Objectives |
|---|---|---|
| Device Setup and Configuration | 20% | - Set up and activate iPhone, iPad, and Mac - Configure Apple Account and iCloud services - Manage settings, preferences, and profiles |
| Software, Apps, and Content Management | 20% | - Update and restore iOS, iPadOS, and macOS - Manage media, files, and storage - Install, update, and troubleshoot apps |
| User and Account Management | 15% | - Resolve account access and sync issues - Secure accounts with passwords, biometrics, and recovery - Create and manage user accounts |
| Network and Connectivity | 15% | - Use AirDrop, Continuity, and Handoff features - Troubleshoot network and connectivity problems - Configure Wi-Fi, Bluetooth, and cellular connections |
| Security and Privacy | 15% | - Implement security features: FileVault, Activation Lock, Find My - Protect data and resolve security issues - Configure privacy settings and permissions |
| Troubleshooting and Diagnostics | 15% | - Resolve startup, performance, and crash problems - Identify common hardware and software issues - Use built-in tools: Console, Activity Monitor, Diagnostics |
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NEW QUESTION # 18
Which disk format should you use to create a bootable macOS installer that includes macOS Recovery on an external storage device?
Answer: C
NEW QUESTION # 19
Which of these issues can you evaluate with Wireless Diagnostics on Mac?
Answer: D
Explanation:
Wireless Diagnostics is a macOS utility designed to analyze Wi-Fi and related internet-connectivity problems.
Apple specifically recommends using Wireless Diagnostics when a Mac can connect to a Wi-Fi router but experiences problems loading webpages, sending or receiving email, or streaming media. Therefore, difficulty loading web pages is the correct answer. Wireless Diagnostics analyzes the network connection and produces detected issues, possible solutions, and information about Wi-Fi best practices. It also creates a diagnostic archive that can be useful to a network administrator or IT support technician. It is not primarily an application-crash diagnostic utility, nor is it intended specifically for investigating Network Time Protocol synchronization. DNS problems may contribute to connectivity symptoms, but the directly documented use case among these options is difficulty loading webpages.
NEW QUESTION # 20
Scenario
You're troubleshooting a third-party app that frequently quits on your Mac. You've determined that the issue occurs across all user accounts.
What should be your next step in troubleshooting the app's issue?
Answer: C
Explanation:
The next step in troubleshooting the app's issue is to upgrade to the latest version of the app. This can help resolve any compatibility issues, bugs, or performance problems that the app may have with your version of macOS1. You can check for updates to your software by opening the App Store and looking at the Updates section for apps that you got from the App Store, or by visiting the app developer's website for apps that you got from another source1. Upgrading to the latest version of the app may also provide new features or enhancements that can improve your user experience2.
Creating a new file, removing the preference file, reinstalling or upgrading macOS, or troubleshooting application preferences are not the best options for this scenario, as they may not address the root cause of the app's issue, or they may be too drastic or time-consuming. Creating a new file may not help if the app quits regardless of the file type or content3. Removing the preference file may delete your custom settings or preferences for the app, and it may not fix the issue if the app has a problem with its code or resources4. Reinstalling or upgrading macOS may erase your data or settings, and it may not be necessary if the issue is specific to the app and not the operating system5. Troubleshooting application preferences may be useful if the app has a problem with its configuration or options, but it may not work if the app has a problem with its compatibility or functionality.
References: 1: If an app on your Mac stops responding, quits unexpectedly, or won't open - Apple Support. 2:
How to Fix Crashing Apps on a Mac - How-To Geek. 3: If an app freezes or quits unexpectedly on Mac - Apple Support. 4: How to Reset Mac App Preferences to Their Default Settings - Make Tech Easier. 5: How to reinstall macOS from macOS Recovery - Apple Support. : How to troubleshoot preferences in Mac OS X - Adobe Support.
NEW QUESTION # 21
Select three responses.
Which three steps should you take if your iPad stops responding to your keyboard or trackpad that's connected with the Smart Connector?
Answer: A,D,E
NEW QUESTION # 22
How many times does Face ID attempt a face match before requiring you to enter a passcode?
Answer: B
Explanation:
Face ID is a biometric authentication feature that allows users to unlock their device with a facial scan. Face ID attempts to match the user's face with the stored data every time the device is woken up. However, there are situations where Face ID is not permitted or fails to recognize the user. In those cases, the user must enter their passcode or password to unlock the device. One of those situations is when there are five unsuccessful attempts to match a face. After five failed scans, Face ID is disabled and the user is prompted to enter their passcode or password. This is a security measure to prevent unauthorized access to the device by someone who does not look like the user. References : Face ID, Touch ID, passcodes, and passwords - Apple Support
, What Is Face ID? - How-To Geek
NEW QUESTION # 23
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You will need to pass the Apple Device Support Exam (Apple-Device-Support) exam to achieve the Apple Device Support Exam (Apple-Device-Support) certification. Due to extremely high competition, passing the Apple Apple-Device-Support exam is not easy; however, possible. You can use ITExamDownload products to pass the Apple-Device-Support Exam on the first attempt. The Apple Device Support Exam (Apple-Device-Support) practice exam gives you confidence and helps you understand the criteria of the testing authority and pass the Apple Apple-Device-Support exam on the first attempt.
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