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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Policies and Settings | 22% | - Analytics and dashboard usage - Security and compliance configurations - Identity and access management - Slack Connect and app approval settings |
| Topic 2: Learning and Enablement | 18% | - Plan and execute rollout strategies - Create learning materials and resources - Support adoption and troubleshoot issues - Design training programs for users and admins |
| Topic 3: Channel Strategy | 10% | - Apply use cases and best practices - Channel naming conventions and structure - Design channels for collaboration and workflows |
| Topic 4: Discovery | 10% | - Assess organizational readiness - Gather and analyze client requirements - Communicate Slack value proposition |
| Topic 5: Delivery and Migration | 17% | - Understand implementation best practices - Define roles and responsibilities - Plan and execute migration from other platforms |
| Topic 6: Governance Structure | 8% | - Establish governance policies - Define admin and owner roles - Manage workflows and processes |
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NEW QUESTION # 64
You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?
Answer: C
Explanation:
The correct answer is A. Approval policies for apps and external collaboration are governance and policy decisions, so the right stakeholders are the people responsible for Slack policies and settings. This may include Org Owners, Org Admins, security, compliance, legal, IT, or collaboration platform owners depending on the client's operating model. Option B is too narrow because the head of IT may not own Slack-specific policy decisions, especially in a mature Slack environment where security, compliance, or collaboration governance may share responsibility. Option C is misaligned because communication and learning stakeholders are important for rollout messaging and enablement, not app approval or Slack Connect policy decisions. Option D is also insufficient because superusers understand usage patterns but usually do not own enterprise policy decisions. The consultant should identify decision-makers by responsibility, not title alone. Asking who owns policies and settings ensures the correct people attend the discussion and prevents policy decisions from being made by stakeholders without proper authority.
NEW QUESTION # 65
In a medium-sized enterprise, the management team needs to assign a role to an employee who will manage user accounts and handle workspace and channel settings, but they do not want to provide access to sensitive billing information. Which role should they assign to this employee?
Answer: A
Explanation:
Workspace Admins have the capability to manage user accounts, workspace settings, and channel settings, but they do not have access to sensitive billing information, making this role suitable for the requirement.
NEW QUESTION # 66
A user reports that they are not receiving notifications from Slack, despite having important ongoing conversations. What should be the first step in troubleshooting this issue?
Answer: B
Explanation:
The first and most effective step in troubleshooting notification issues in Slack is to check the user's notification settings. Ensuring these settings are configured correctly can often resolve the issue without needing more drastic measures.
NEW QUESTION # 67
In establishing success metrics for Slack implementation, what factor is crucial to consider for them to be effective and meaningful?
Answer: C
Explanation:
Success metrics for Slack implementation should be SMART ?specific, measurable, achievable, relevant, and time-bound. This ensures that the metrics are clear, attainable, directly tied to specific objectives, and can be evaluated within a defined timeframe, providing a meaningful assessment of the implementation's success.
NEW QUESTION # 68
When executing a learning curriculum for Slack in a large organization, what approach should be taken to ensure effective training for a diverse group of employees?
Answer: A
Explanation:
A blended learning approach, which combines self-paced online tutorials with interactive live sessions, is effective for a diverse workforce. This method caters to various learning preferences, allowing employees to learn at their own pace and still engage directly with trainers during live Q&A sessions.
NEW QUESTION # 69
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