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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) Certification Exam |
| Exam Number: | ITIL-5-Foundation |
| Related Certifications: | ITIL Service (Version 5) ITIL Foundation Bridge (Version 5) ITIL Product (Version 5) ITIL Transformation (Version 5) ITIL Experience (Version 5) ITIL Strategy (Version 5) |
| Certificate Validity Period: | 3 years |
| Passing Score: | 65% (26/40 questions) |
| Exam Format: | Multiple choice, Closed book, Single correct answer |
| Exam Price: | From US$690.00 |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Available Languages: | Polish, English, Spanish, Portuguese (Brazil), German, Italian, Chinese, French, Japanese |
| Recommended Training: | ITIL Official eLearning |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online remote proctored or authorized test center |
| Pre Condition: | No prerequisites required; entry-level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
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NEW QUESTION # 13
What is an incident in IT services?
Answer: C
Explanation:
An incident is defined in ITIL as an unplanned interruption to a service or a reduction in the quality of a service. That is why option B is correct. The key idea is that an incident affects normal service performance and requires timely attention to restore expected service levels. Option A describes an event, which is any change of state that has significance for service management. Option C describes a problem, which is the cause or potential cause of one or more incidents. Option D refers more closely to a known error, defect, or vulnerability. ITIL separates these terms carefully because each one supports a different management activity.
Incident management is focused on restoring service quickly, while problem management seeks deeper root causes and longer-term prevention.
NEW QUESTION # 14
Which element of the operating model refers to third parties contributing to value creation activities?
Answer: D
Explanation:
To answer this correctly, focus on the meaning of the "partners and suppliers" dimension. ITIL says this dimension encompasses an organization's relationships with other organizations that are involved in discovery, design, build, transition, operation, delivery, support, and continual improvement of products and services. It also includes contracts and other agreements with those third parties. Since the question asks which element refers to third parties contributing to value creation activities, partners and suppliers is the clear match. Value streams and processes is about workflows and how activities are organized. The value chain is the high-level set of product and service management activities, not specifically third-party participation. Organizations and people refers to internal structure, culture, roles, skills, and competencies.
ITIL also emphasizes that most organizations operate in complex service networks and often depend on suppliers or partners for resources, services, expertise, or operational support. That reinforces why third-party contribution is treated as a dedicated dimension rather than just a minor part of the model. For this reason, A is the exact verified answer according to the ITIL 5 description of the operating model and four dimensions.
NEW QUESTION # 15
Which dimension of digital product and service management ensures that people working in an organization have sufficient skills to support anticipated needs?
Answer: A
Explanation:
The best way to verify this is through the description of the "organizations and people" dimension. ITIL says this dimension ensures that the way an organization is structured and managed, together with its roles, responsibilities, and systems of authority and communication, is well defined and supports the overall strategy and operating model. The same section goes on to stress that organizations must identify, acquire, develop, and continually improve the competencies of their people and teams so they can meet current and anticipated needs. This places skills, competencies, leadership, culture, and workforce capability firmly inside the organizations and people dimension. The other dimensions address different concerns. Value streams and processes focus on workflows and how work is organized. Information and technology addresses data, tools, platforms, and technical capabilities. Partners and suppliers covers third-party relationships and agreements.
Because the question is specifically about ensuring that people in the organization have sufficient skills to support anticipated needs, the correct answer is A. That answer is consistent with both the formal definition of the dimension and the detailed subsection on skills and competencies.
NEW QUESTION # 16
Which metric is MOST appropriate for assessing the success of the ' build ' value chain activity?
Answer: B
Explanation:
The most appropriate metric for assessing the success of the build activity is the quality of the product solutions, so option D is correct. Build is concerned with creating or modifying solution components so they are fit for intended use in later lifecycle stages. Measures for build therefore focus on the quality, completeness, maintainability, and suitability of what is produced. The other options are associated with different activities. Incident resolution within targets is more relevant to support. Customer satisfaction after service delivery is more relevant to deliver and service experience. First-contact fulfillment is also a service delivery or support measure. ITIL encourages organizations to choose metrics that match the purpose of each value chain activity. Since build is about producing sound product components, the quality of those solutions is the clearest measure of success.
NEW QUESTION # 17
Which of the following BEST describes a release?
Answer: D
Explanation:
A release in ITIL is defined as "a version of a product, service, or other configuration item made available for use." That matches option B exactly. The distractors are all valid ITIL terms, but they refer to different concepts. Option A is the definition of a change. Option C defines an incident. Option D defines a problem.
ITIL makes these distinctions carefully because release management, change enablement, incident management, and problem management are separate practices with different purposes. A release is specifically about making a version available for use, which means it is associated with availability of something that has been prepared, approved, and made ready for consumers or operational use. It may be part of transition and is often linked with deployment, but it is not the same as a change in general. A change can lead to a release, but the terms are not interchangeable. Since the question asks for the best description of a release, and option B mirrors the official glossary wording, B is the exact verified answer.
NEW QUESTION # 18
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