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ServiceNow CSA Certification Exam is designed to test an individual's understanding of the ServiceNow platform and their ability to use it effectively to manage IT workflows. CSA exam covers a wide range of topics, including ServiceNow architecture, user interface (UI), data management, configuration management database (CMDB), incident management, problem management, change management, and service level management.
ServiceNow CSA (ServiceNow Certified System Administrator) Exam is a certification program designed for IT professionals who work with the ServiceNow platform. ServiceNow Certified System Administrator certification is an industry-recognized validation of the skills, knowledge, and expertise required to administer and configure the ServiceNow platform. CSA Exam covers a wide range of topics, including user and group management, configuration management, service catalog management, incident management, and more.
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To become a ServiceNow CSA, you need to pass the certification exam, which consists of 60 multiple-choice questions. CSA exam is proctored and can be taken online from anywhere in the world. You will have 90 minutes to complete the exam, and the passing score is 70%. CSA Exam Fee is $150, and you will have two attempts to pass the exam within a six-month period.
NEW QUESTION # 63
Which action can be selected to apply pre-defined or custom conditions to filter and generate specified data in the Visualization Designer?
Answer: D
Explanation:
In Visualization Designer, used in the Performance Analytics and Reporting space of ServiceNow, the "Preview" button is used to execute the current visualization setup and show how the filters and conditions apply to your data. This allows the report builder to validate the design without finalizing or publishing it.
Try: Not an available action in Visualization Designer.
Execute: More related to scripting or automation contexts.
Run: Used in reports or scripts but not the specific action in Visualization Designer.
NEW QUESTION # 64
What are the components that make up a filter condition? (Choose three.)
Answer: B,C,E
Explanation:
A filter condition in ServiceNow consists of three essential components that define how data is filtered in lists, reports, and queries. These components determine which records meet specific criteria.
Components of a Filter Condition:
Column (D) - Represents the field in the table that is being filtered (e.g., "Priority" in the incident table).
Operator (A) - Defines the comparison method, such as is, contains, starts with, greater than, etc.
Value (C) - Specifies the criteria used for filtering (e.g., "High" for Priority).
Example of a Filter Condition in an Incident Table:
Priority is High
Column: Priority
Operator: is
Value: High
Why Other Options Are Incorrect:
B . Match Criteria → Not a defined component; filtering is based on column, operator, and value.
E . Field → While "Field" is a general term, ServiceNow officially uses "Column" in filter conditions.
Reference:
ServiceNow Docs: Using Filters in Lists
ServiceNow CSA Official Study Materials
NEW QUESTION # 65
On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called?
Answer: E
Explanation:
In ServiceNow, when defining afilter condition, theelement being filteredis called aField.
Afieldis an individual piece of data within atable(e.g.,Caller,State,Priorityin theIncidenttable).
The available fields in a filter depend on:
The table being filtered
User access rights (roles and permissions)
The columns (fields) available on the table
Understanding Fields in Filter Conditions:Example of a Filter Condition:css CopyEdit
[ State ][ is ][ In Progress ]
State# This is aFieldin the table.
is# This is theOperatorused for filtering.
In Progress# This is theValuebeing compared.
A: Attribute- Attributes aremetadataabout a field but do not define filter conditions.
B: Label- The label is thedisplay nameof a field but is not used in filtering.
D: Column- While fields arestored as columnsin a database, in filtering, they are referred to asFields.
E: Data Element- This is a general term, not specific to filter conditions.
ServiceNow Filtering and Conditions
ServiceNow CSA Training Module:"Using Filters and Queries in ServiceNow" Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
NEW QUESTION # 66
The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?
Answer: B
Explanation:
The impersonator role allows a user to switch to another user account and act as that user without logging out and back in1. This can be useful for testing purposes or for providing support to other users2.
ReferencesImpersonate a userRoles and permissions
NEW QUESTION # 67
What are the 5 provided Roles by ServiceNow?
Answer: A,B,C,D,E
Explanation:
ServiceNow providesfive primary rolesthat define access and permissions within the platform. These roles help structure user responsibilities and ensure that users only have access to the necessary functions.
Thehighest level of accessin ServiceNow.
Can manage all platform features, applications, data, and configurations.
Has control overusers, security settings, system properties, and scripting capabilities.
Example: A ServiceNow admin configuring new workflows, modifying tables, or setting up instance-wide settings.
Manages specific applications or functionalities within ServiceNow.
Includes roles such as:
knowledge_admin(Manages Knowledge Base)
report_admin(Manages Reports)
catalog_admin(Manages Service Catalog)
Example: A Knowledge Base Administrator controlling access to articles and updating knowledge categories.
Users with theITIL rolewho perform IT Service Management (ITSM) tasks.
Cancreate, update, and resolve recordssuch as incidents, problems, changes, and requests.
Example: A service desk agent handling incidents and requests.
Users with theApprover rolecanapprove or reject requests, such as change requests or access requests.
Can view or modify approval records directed to them but cannot fulfill other ITIL tasks.
Example: A manager approving a new software installation request.
Basic userswith no assigned roles.
Cansubmit requests, view their own tickets, and access public pages(e.g., Knowledge Base, Catalog).
Example: An employee submitting a request for laptop repair via the ServiceNow portal.
1. System Administrator (admin)2. Specialized Administrator3. Fulfiller (ITIL Role)4. Approver5. Requester (Employee Self-Service - ESS) These roles form thefoundation of role-based access control (RBAC)in ServiceNow.
They ensure that usersonly access the data and functions relevant to their job responsibilities.
Additional roles can be assigned based on business needs, but these five cover the core platform functionalities.
Why These Are the Provided Roles in ServiceNow:
ServiceNow Documentation:User Roles in ServiceNow
CSA Exam Guide:CoversSystem Administrator, Specialized Administrator, Fulfiller, Approver, and Requesteras the standard user roles.
Reference from CSA Documentation:Thus, the correct answer is:
A: System Administrator, B. Specialized Administrator, C. Fulfiller, D. Approver, E. Requester
NEW QUESTION # 68
......
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