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ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL Foundation (Version 5) Certification Exam
Exam Number:ITIL-5-Foundation
Related Certifications:ITIL Product (Version 5)
ITIL Service (Version 5)
ITIL Strategy (Version 5)
ITIL Experience (Version 5)
ITIL Transformation (Version 5)
ITIL Foundation Bridge (Version 5)
Available Languages:Italian, Japanese, Chinese, German, Spanish, Polish, English, French, Portuguese (Brazil)
Exam Duration:60 minutes
Exam Format:Multiple choice, Single correct answer, Closed book
Real Exam Qty:40
Passing Score:65% (26/40 questions)
Certificate Validity Period:3 years
Exam Price:From US$690.00
Recommended Training:ITIL Official eLearning
Exam Registration:PeopleCert Official Registration
Sample Questions:ITIL ITIL-5-Foundation Sample Questions
Exam Way:Online remote proctored or authorized test center
Pre Condition:No prerequisites required; entry-level certification
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.
Topic 2
  • The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
Topic 3
  • ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.
Topic 4
  • Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 5
  • Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Topic 6
  • The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.

ITIL Foundation (Version 5) Sample Questions (Q71-Q76):

NEW QUESTION # 71
What is the MAIN purpose of the ' discover ' activity?

Answer: D

Explanation:
The main purpose of the discover activity is to align product capabilities with consumer needs and organizational strategy, so option C is correct. Discover is concerned with understanding the market, stakeholders, opportunities, constraints, and strategic direction before design and build work begins. It helps the organization identify what should be created or improved and why that matters. This includes gathering insights, understanding service consumers, exploring demand, and confirming relevance. Developing and testing products belongs more to build and related activities. Securing resources belongs to acquire.
Maintaining and monitoring products belongs to operate. Discover is valuable because it reduces the risk of building the wrong thing and helps ensure that product and service decisions are grounded in value, context, and strategic fit rather than assumptions alone.


NEW QUESTION # 72
The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?

Answer: D

Explanation:
In ITIL governance, the governing body performs three core activities: evaluate, direct, and monitor. The scenario in the question is about the board approving a strategy and instructing management to prioritize investment. That is a classic example of direction-setting. ITIL explains that governance ensures that the organization's activities are aligned with objectives and controlled through oversight. Evaluation involves assessing the organization's environment, options, and stakeholder needs. Monitoring is about tracking performance, conformance, and progress. Direct, by contrast, is the activity of setting direction, assigning priorities, and instructing management on what should be pursued. The board's decision in this question is not merely an assessment and it is not a review of implementation results. It is a decision that establishes priorities and gives management a clear mandate. That is exactly what "direct" means in a governance context. ITIL distinguishes governance from day-to-day management, and this example is clearly at the governance level because it comes from the board of directors. Therefore, option C is the fully verified answer.


NEW QUESTION # 73
What BEST describes an event?

Answer: D

Explanation:
An event is best described as any change of state that has significance for the management of a service, so option C is correct. In ITIL, events are not automatically negative. They may indicate normal operations, warnings, thresholds being crossed, or conditions that require attention. Event management helps organizations observe and respond appropriately to what is happening in live systems. A user request is a service request, not an event. A sudden damaging occurrence may be an incident or disaster, depending on context. The addition or removal of something affecting services relates more to a change or configuration item context. By defining events broadly as significant state changes, ITIL enables organizations to monitor services proactively and respond before issues become major service interruptions.


NEW QUESTION # 74
Which of the following describes a sponsor within a consumer organization?

Answer: C

Explanation:
The ITIL Version 5 glossary defines sponsor as "the role that authorizes budget for service consumption." This definition directly matches option D, so D is the correct answer. In service relationships, the sponsor is an important role on the consumer side because consumption of a service requires funding approval and organizational commitment. ITIL distinguishes this role from others involved in requirements, decision- making, or operational use. Option A is closer to the definition of an organization or group structure, not sponsor. Option B refers more to change authorization and would relate to change enablement activities, not consumer budgeting. Option C sounds more like a customer or business representative who defines needs or requirements, rather than the sponsor role itself. Because ITIL uses very precise glossary language for the roles in service relationships, the exact match must be preferred. Therefore, the verified answer is D: the sponsor is the role that authorizes the budget for service consumption.


NEW QUESTION # 75
Which of the following BEST describes a release?

Answer: B

Explanation:
A release in ITIL is defined as "a version of a product, service, or other configuration item made available for use." That matches option B exactly. The distractors are all valid ITIL terms, but they refer to different concepts. Option A is the definition of a change. Option C defines an incident. Option D defines a problem.
ITIL makes these distinctions carefully because release management, change enablement, incident management, and problem management are separate practices with different purposes. A release is specifically about making a version available for use, which means it is associated with availability of something that has been prepared, approved, and made ready for consumers or operational use. It may be part of transition and is often linked with deployment, but it is not the same as a change in general. A change can lead to a release, but the terms are not interchangeable. Since the question asks for the best description of a release, and option B mirrors the official glossary wording, B is the exact verified answer.


NEW QUESTION # 76
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