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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Inventory and Procurement (15-20%) | 15-20% | - Manage inventory levels and stock locations - Process purchase orders and returns - Configure product inventory and item associations - Configure warehouse and inventory settings - Handle inventory adjustments and transfers |
| Topic 2: Manage Work Orders (20-25%) | 20-25% | - Configure work order lifecycle and statuses - Create and manage work orders - Manage work order products, services, and notes - Process work order inspections and recommendations - Manage work order reporting and analytics - Handle work order incidents and resolutions |
| Topic 3: Configure Field Service (20-25%) | 20-25% | - Configure pricing, billing, and cost entities - Implement security roles and field service settings - Set up and configure customer assets - Configure scheduling configurations and booking setup - Configure Field Service organizations and structures - Configure work order types and incident types - Set up and configure resource characteristics and skills |
| Topic 4: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation |
| Topic 5: Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Manage scheduling options and requirements - Schedule work orders using various methods - Configure schedule board and board features - Configure map view and route optimization |
| Topic 6: Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings |
>> Microsoft MB-240 Prüfungsmaterialien <<
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11. Frage
A customer wants to book a servicing appointment from the Field Service self-scheduling portal.
The customer needs to be able to schedule an appointment with an available technician with the right skillset for the job.
Which two options can be used? Each correct answer presents a complete solution, NOTE: Each correct selection is worth one point
Antwort: A,B
12. Frage
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Antwort:
Begründung:
1 - Product
2 - Unit
3 - Quantity
13. Frage
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
14. Frage
Drag and Drop Question
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes.
Some users indicate products on a customer asset are not always becoming a customer asset.
Users provide you with three scenarios.
You need to review the scenarios and provide the answers.
What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
15. Frage
You are a Dynamics 365 Field Service administrator.
You need to maintain pricing for products and services for customers.
On which three records can price lists be stored? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Antwort: B,D,E
16. Frage
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