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| Section | Objectives |
|---|---|
| Topic 1: Evolving the Agile Organization | - Portfolio Planning - Evidence-Based Management (EBM) - Organizational Design and Culture |
| Topic 2: Understanding and Applying the Scrum Framework | - Empiricism - Scrum Artifacts
- Scrum Events
|
| Topic 3: Managing Products with Agility | - Product Value - Business Strategy - Product Vision - Product Backlog Management
|
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13. Frage
A user satisfaction gap exists when there is a difference between:
(choose the best two answers)
Antwort: A,C
Begründung:
A user satisfaction gap exists when there is a difference between what the user expects from a product or service and what the user actually experiences12. The user's desired outcome is the goal or benefit that the user wants to achieve by using the product or service3. The user's actual experience is the perception and evaluation of the product or service by the user4. If the user's actual experience does not meet or exceed the user's desired outcome, the user will be dissatisfied and may switch to a different product or service. References:
* 1: Identifying and Closing the Customer Satisfaction Gap
* 2: Find the Gaps in Your User Experience
* 3: [Outcome-Driven Innovation]
* 4: [User Experience]
* : Measure Business Opportunities with Unrealized Value
14. Frage
Which of the following statements is true about the Product Vision?
(choose the best answer)
Antwort: C
Begründung:
Option A is the best answer because it reflects the agile and empirical nature of Scrum and Product Ownership. The Product Vision is a concise and inspiring statement that describes the purpose, direction, and value proposition of the product1. The Product Vision is not a fixed or static document, but rather an emergent and dynamic one that adapts to the changing environment, needs, and feedback. The Product Owner is accountable for creating and communicating the Product Vision to the Scrum Team and the stakeholders2. The Product Owner collaborates with the Scrum Team and the stakeholders to inspect and adapt the Product Vision based on the new insights, opportunities, and learnings that arise from the changing environment34. The Product Owner also uses various techniques, such as product discovery, user research, market analysis, and experiments, to validate and refine the Product Vision5 .
Option B is not the best answer because it contradicts the accountability of the Product Owner. The Product Owner is the sole person responsible for managing the Product Backlog and maximizing the value of the product and the work of the Scrum Team. The Product Owner is also the sole person responsible for creating and communicating the Product Vision to the Scrum Team and the stakeholders2. The Product Owner may seek input and feedback from the Scrum Team and the stakeholders, but the final decision and authority on the Product Vision belongs to the Product Owner.
The Scrum Team and the stakeholders are not accountable for developing and evolving the Product Vision, but they are expected to understand and support it .
Option C is not the best answer because it contradicts the reality and complexity of product development. The Product Vision is not a technical specification, but rather a strategic and business-oriented statement that guides the development of the product1. The Product Vision does not prescribe how the product should be built, but rather why and what the product should achieve.
However, the Product Vision is not completely detached from the technical aspects of the product, as the technology choices may have an impact on the feasibility, desirability, and viability of the product. The Product Owner should be aware of the strategic technology choices and their implications, and discuss them with the Development Team and the stakeholders, as part of the product discovery and validation process .
References:
1: Product Vision
2: Product Owner Accountabilities
3: Empiricism
4: Stakeholders & Customers
5: Product Discovery
6: Product Backlog Management
7: The Scrum Guide
8: Scrum Team
9: Product Value
10: Product Feasibility
11: Product Validation
12: [Agile Manifesto]
13: [User Research]
14: [Market Analysis]
15: [Experiments]
15. Frage
As a Product Owner you become aware that the quality assurance criteria, defined in the Definition of Done, were not met for the latest Increment. Which of the following statements are true?
(choose the best four answers)
Antwort: B,C,D,E
Begründung:
According to the Professional Scrum Product Owner II certification guide1, the Definition of Done is a formal description of the state of the Increment when it meets the quality measures required for the product.
The Definition of Done creates transparency by providing everyone a shared understanding of what work was completed and what standards were met as part of the Increment. If the Definition of Done is not met, the Increment is not Done and cannot be released. Therefore, the following statements are true:
* A. The next Sprint may be interrupted when quality issues are encountered. This is true because the Scrum Team may have to spend time fixing the quality issues in the previous Increment before working on the new Sprint Backlog items. This may affect the Sprint Goal and the delivery of value.
* C. The indication of progress on the Product Backlog is not transparent. This is true because the Product Backlog items that were supposedly Done in the previous Sprint are actually not Done according to the Definition of Done. This means that the Product Owner cannot accurately forecast the release plan and the stakeholders cannot trust the progress reports.
* D. The Scrum Team should not release the Increment. This is true because releasing an Increment that does not meet the Definition of Done may compromise the quality, usability, and value of the product.
It may also damage the reputation and trust of the Scrum Team and the organization.
* E. The incomplete Sprint Backlog items should be returned to the Product Backlog. This is true because the Sprint Backlog items that were not Done according to the Definition of Done are still part of the Product Backlog. The Product Owner should re-order them based on their value and priority and decide when to include them in the next Sprint.
The following statement is false:
* B. The project manager cannot effectively update the plan. This is false because there is no project manager role in Scrum. The Product Owner is responsible for managing the Product Backlog and the value delivery, while the Scrum Master is responsible for facilitating the Scrum process and removing impediments. The Developers are responsible for managing the Sprint Backlog and the quality of the Increment.
References: 1: Professional Scrum Product Owner II Certification | Scrum.org
16. Frage
At the beginning of each year, an organization has an annual meeting to propose and approve projects for the upcoming year.
Managers will typically follow the process of:
a) Presenting ideas of the projects
b) Defining the benefits
c) Producing the estimations
d) Giving the benefit/cost ratios
A set budget is then approved for each project based on the expected returns.
What are the risks of this process? (choose the best answer)
Antwort: D
17. Frage
The Developers have struggled to get all of their forecasted work done during the last three Sprints. As a Product Owner what steps could you take to help the Developers improve their ability to deliver a done Increment?
(choose the best two answers)
Antwort: A,C
Begründung:
= As a Product Owner, you are accountable for maximizing the value of the product and the work of the Developers. To do this, you need to collaborate with the Developers and the Scrum Master to ensure that the Product Backlog is clear, ordered, and refined, and that the Sprint Goal and the Sprint Backlog are aligned with the product vision and strategy. You also need to provide feedback and guidance to the Developers throughout the Sprint, and to inspect and adapt the product based on the Sprint Review and the stakeholders' input.
One of the challenges that the Developers may face is to forecast the amount of work that they can complete within a Sprint, and to deliver a potentially releasable Increment that meets the Definition of Done. This requires the Developers to have the skills and the tools to estimate the complexity and the effort of the Product Backlog items, to plan and manage their work effectively, and to adhere to the quality standards and the technical practices that enable them to build a valuable and usable product increment.
To help the Developers improve their ability to deliver a done Increment, the Product Owner can take the following steps:
Ask the Scrum Master to help the Developers learn techniques for improving their ability to forecast work. The Scrum Master is accountable for establishing an environment where the Developers can work effectively, and for coaching the Developers on self-organizing and cross-functionality. The Scrum Master can also help the Developers to apply empirical process control, to use various estimation methods, to monitor and visualize their progress, and to inspect and adapt their plan based on the Sprint Backlog and the Sprint Burndown Chart.
The Product Owner can spend more time with the Developers. The Product Owner can support the Developers by clarifying the Product Backlog items, providing the acceptance criteria, explaining the customer needs and the business value, and answering any questions that the Developers may have. The Product Owner can also participate in the Sprint Planning, the Daily Scrum, and the Sprint Retrospective, to share their insights, expectations, and feedback, and to collaborate with the Developers on creating and refining the Sprint Goal and the Sprint Backlog.
The other options are not the best steps to take, because they either do not address the root cause of the problem, or they may have negative consequences. Ensuring that all Developers are top performers may not be realistic or feasible, and it may also create a culture of blame or competition, rather than collaboration and learning. Adding more people to the team may not necessarily increase the productivity or the quality of the work, and it may also introduce communication and coordination challenges, as well as additional costs and risks. References := Scrum Guide, Understanding and Applying the Scrum Framework, Managing Products with Agility
18. Frage
......
Sind Sie mit Ihrer Arbeit zufrieden? Sind Sie damit Zufrieden, was Sie jetzt machen? Wollen Sie Ihre Arbeitsfähigkeit erhöhen? Dann müssen Sie zuerst mehr nützliche Fähigkeiten für Ihre Arbeit beherrschen. Und das wichtigste ist, dass Arbietsgeber wissen, Sie mehr Arbeitsfähigkeiten beherrschen. Dann legen Sie Scrum PSPO-II Prüfung ab. PSPO-II Prüfung kann Ihren Wunsch erreichen. Und es macht nichts, wenn Sie die Prüfungsfragen nicht genug kennen, weil Sie die Hilfe und die Vorbereitungswerkzeuge an ZertPruefung finden können. Die Prüfungsfragen und-antworten können Ihnen helfen, Scrum PSPO-II Zertifikat zu bekommen.
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