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Salesforce MC-202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Insights and Analytics10%- Analyze email performance and tracking data
Topic 2: Email Marketing Best Practices15%- Differentiate elements that impact message deliverability
- Demonstrate subscriber acquisition and retention methodologies
- Evaluate email design elements and techniques for effective campaigns
Topic 3: Subscriber and Data Management26%- Configure segmentation and audiences
- Manage subscribers, lists, and data extensions
Topic 4: Content Creation and Delivery24%- Manage content using Content Builder
- Configure and execute email sends
Topic 5: Marketing Automation26%- Configure and execute journeys using Journey Builder
- Configure automations using Automation Studio

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Salesforce Certified Marketing Cloud Email Specialist Sample Questions (Q146-Q151):

NEW QUESTION # 146
A marketer wants to use a filter to create a data extension that includes only records from yesterday.
Which step should they take to ensure the data extension includes newly added records?

Answer: C

Explanation:
To ensure that a data extension includes only records from the previous day and is updated with newly added records, the marketer should schedule an automation to refreshthe filter activity daily. This approach ensures that the data extension is consistently updated with the latest relevant records, maintaining its accuracy and relevance for campaigns.
References:
Salesforce Marketing Cloud Documentation on Filter Activity


NEW QUESTION # 147
Northern Trail Outfitters (NTO) has rolled outchanges to the OTS CTA button color.
Where should NTO be able to see if there has been a lift in the overall likelihood to click?

Answer: A

Explanation:
Einstein EngagementScoring provides insights into how changes, such as the color of a CTA button, impact the likelihood of subscribers engaging with emails. It uses predictive analytics to score and segment subscribers based on their engagement behaviors, allowing marketersto see the lift in engagement metrics like click-through rates.
Reference:Salesforce Marketing Cloud Documentation on Einstein Engagement Scoring


NEW QUESTION # 148
The customer service team at Northern Trail Outfitters is reporting that customers are complaining about emails ending up in their spam folders. The marketing team is asking for a solution that can check if the email contains any flags thatcan classify it as spam.

Answer: A

Explanation:
Content Detective is a tool in Salesforce Marketing Cloud that helps identify words, phrases, and patterns in email content that may trigger spam filters. Byrunning Content Detective before sending an email, the marketing team can get insights and suggestions on how to modify the content to avoid common spam triggers, improving email deliverability.
References:Salesforce Marketing Cloud Documentation on Content Detective


NEW QUESTION # 149
A marketing manager has created a global template at the top levelto control branding standards and make updates easy. The template needs to be used company-wide across all business units.
How should the manager configure the template once it's moved to the shared folder to ensure it remains on-brand?

Answer: A

Explanation:
When a global template is moved to the shared folder and needs to be used across all business units whilemaintaining branding standards, selecting the "Edit Globally" permission option ensures that the template can be edited at the top level. This permission allows for updates to be made centrally, which are then propagated across all instances where the template is used, ensuring consistency and adherence to branding guidelines.
Reference:
Salesforce Marketing Cloud Documentation: Sharing Templates


NEW QUESTION # 150
A retailer has revamped their loyalty program. They want to send a loyalty series to new and existing members to share the perks of the new program.
Which action should the retailertake to ensure deliverability is not impacted?

Answer: A

Explanation:
Purging inactive subscribersis a critical step to maintain email deliverability. High bounce rates from inactive or invalid email addresses can negatively impact sender reputation and deliverability. By cleaning the email list and removing inactive subscribers, the retailer can ensure that emails are being sent to active and engaged recipients, thereby improving overall deliverability.
References:Salesforce Marketing Cloud Documentation on Email Deliverability Best Practices


NEW QUESTION # 151
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