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| Section | Objectives |
|---|---|
| High-Velocity IT Techniques and Practices | - Automation - Security and risk management - Testing and validation - Architecture and design - Cloud computing |
| Contribute to Value with Digital Products | - Fast development - Assured conformance - Valuable investments - Resilient operations - Co-created value |
| Digital Product Lifecycle | - Digital product lifecycle - ITIL operating model - Service value creation - Value streams |
| Guiding Principles for High-Velocity IT | - DevOps culture - Application of ITIL guiding principles - Lean practices - Agile methods - Continuous improvement |
| Understand High-Velocity IT Concepts | - Digital technology - Digital transformation - High-velocity IT - IT transformation - Digital organization - Digital products |
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NEW QUESTION # 68
An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
How should the 'business analysis' practice be utilized to prevent this situation from happening again?
Answer: C
Explanation:
The business analysis practice focuses on understanding stakeholder needs, expectations, and context before solutions are defined or delivered. By systematically gathering and analysing information from customers and other stakeholders, the organization can ensure that requirements such as acceptable response times are clearly understood and accurately reflected in the solution design, preventing mismatches between delivered outcomes and customer expectations.
NEW QUESTION # 69
A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which practice would BEST help this team?
Answer: A
Explanation:
Monitoring and event management best supports an SRE team aiming to increase resilience, as it provides the tools to detect, diagnose, and respond to issues automatically, reducing downtime and improving system reliability.
NEW QUESTION # 70
Which high-velocity IT objective MOST supports delivering product functionality in small increments?
Answer: C
Explanation:
Fast development most supports delivering product functionality in small increments, as it emphasizes rapid, iterative delivery that enables frequent releases and quicker value realization.
NEW QUESTION # 71
Which high-velocity IT objective can be based on competences, such as improved decision- making, that result from the effective use of IT products and services?
Answer: A
Explanation:
Valuable investments can be based on competences gained from the effective use of IT products and services, such as improved decision-making, since these outcomes demonstrate realized value from the investment.
NEW QUESTION # 72
An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?
Answer: D
Explanation:
In the Cynefin framework, unpredictable customer expectations, unclear requirements, and conflicting approaches indicate a complex domain. In this context, the most effective way to progress is to run safe-to-fail experiments, allowing the organization to probe the situation, learn from outcomes, and gradually discover what works through feedback rather than relying on predefined solutions or expert prediction.
NEW QUESTION # 73
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