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| Section | Weight | Objectives |
|---|---|---|
| Concepts of High-velocity IT | 20% | - Characteristics and objectives of high-velocity IT - Digital transformation and IT transformation - Digital products and digital technology |
| Valuable Investments | 15% | - Strategic alignment and innovation - Portfolio management and investment prioritization |
| Co-created Value and Assured Conformance | 5% | - Relationship management and service design - Governance, risk, and compliance |
| Resilient Operations | 10% | - Service continuity and infrastructure management - Availability, capacity, and performance management - Monitoring, incident, and problem management |
| Fast Development and Delivery | 15% | - Software development and testing practices - Automation and cloud technologies - Architecture management and business analysis |
| Fundamental Principles and Concepts | 15% | - Design thinking, complexity thinking, and service-dominant logic - Lean, Agile, DevOps, and continuous improvement - ITIL guiding principles |
| Digital Product Lifecycle and ITIL Operating Model | 20% | - Digital product lifecycle integration - ITIL service value system and service value chain - Four dimensions of service management |
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NEW QUESTION # 34
An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service.
Which approach should the organization follow when creating a value stream for this new service?
Answer: D
NEW QUESTION # 35
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?
Answer:
Explanation:
Onboarding
NEW QUESTION # 36
An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as a part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered. Which technique would allow this organization to BEST understand the external factors that could influence this decision?
Answer: A
NEW QUESTION # 37
Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are.
Which action would BEST help to improve this situation?
Answer: A
NEW QUESTION # 38
An online retail provider wants to detect service degradation before customers begin complaining. The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?
Answer: B
Explanation:
The requirement is for telemetry, threshold-based alerting, pattern recognition, and operational visibility.
These are exactly the kinds of capabilities supported by monitoring and event management.
Service continuity management is about preparedness for major disruptions and recovery. Supplier management focuses on external vendors. Relationship management focuses on stakeholder relationships.
Only monitoring and event management directly supports proactive detection of degradation through automated signals and operational insight.
Therefore A is the correct answer.
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NEW QUESTION # 39
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