1Z0-1064-26 Actual Test Answers, 1Z0-1064-26 Vce Files

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 2: Fusion Service Overview and Setup	15%	- Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage
Topic 3: Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Topic 4: Omnichannel Communications	15%	- Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications
Topic 5: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization
Topic 6: Service Request Management	25%	- SR categories, assignment rules and routing - Milestones and action plans - Service catalog and entitlements - SR creation, lifecycle and processing

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2026 1Z0-1064-26 Actual Test Answers 100% Pass | Latest 1Z0-1064-26 Vce Files: Oracle Fusion Service 2026 Implementation Professional

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Do not choose any optional criteria columns.
B. Choose all optional result columns.
C. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
D. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

Answer: A,C,D

NEW QUESTION # 35
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
B. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
C. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
D. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

Answer: A

NEW QUESTION # 36
Which option describes the automated page presentation for incoming calls?

A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
C. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
D. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

Answer: A

NEW QUESTION # 37
Which two are true characteristics about the lifecycle of a service request?

A. "Closed" status is set by an automatic job after a specified number of days.
B. If required, users can manually set the "Closed" status for a service request.
C. Users can reopen a service request when the status is set to "Closed".
D. "Customer working" is one of the five seeded status types.
E. Users can reopen a service request when the status is set to "Resolved".

Answer: A,E

NEW QUESTION # 38
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
B. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
C. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
D. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

Answer: D

NEW QUESTION # 39
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