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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 2: Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Topic 3: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 4: Testing | 11% | - Validate and test designs
|
| Topic 5: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 6: Design System Implementation | 20% | - Leverage SLDS and design standards
|
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NEW QUESTION # 81
A UX Designer wants to quickly mock up Salesforce User Interface experiences using a collection of prebuilt components. The designer needs Salesforce Lightning Design System (SLDS) resources for their designs and prototypes such as base components, tokens, and design patterns. Which tool or installation should best support their needs?
Answer: B
Explanation:
The correct answer is C. Sketch Plugin. The study guide explicitly associates this tool with the requirement to rapidly create Salesforce-oriented designs and prototypes using SLDS resources such as components, tokens, and patterns.
The key phrase is "quickly mock up Salesforce User Interface experiences." The designer needs a design- oriented resource rather than an implementation or validation mechanism. According to the guide, the Sketch Plugin provides the appropriate design workflow for working with reusable SLDS assets while creating prototypes.
Option A, the Lightning Design System Unmanaged Package, is not the design-tool solution keyed for this mockup requirement.
Option B, SLDS Validator, is oriented toward checking or validating implementation rather than providing the prebuilt design resources the UX Designer needs to compose a visual prototype.
The question reinforces the distinction between design tooling and development tooling. At the prototyping stage, the designer needs assets that can be quickly assembled into Salesforce-consistent screens without recreating base interface patterns from scratch.
Using a plugin built around SLDS resources also improves consistency between proposed designs and Salesforce visual conventions. Therefore, the study guide selects the Sketch Plugin as the tool best suited to rapid SLDS-based mockup creation.
Study Guide reference/topics: SLDS resources, Sketch Plugin, prototypes, prebuilt components, design patterns.
NEW QUESTION # 82
A UX Designer has created two different user interface designs for a new marketing landing expected to haveseveral visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.
Which testing method should be used?
Answer: B
Explanation:
A/B testing is a testing method that compares two versions of a user interface design to measure which one performs better in terms of a specific goal, such as form completions. A/B testing can help the UX Designer to evaluate the effectiveness of different design elements, such as layout, color, typography, copy, etc. A/B testing can also help the UX Designer to optimize the conversion rate of the landing page and increase the number of leads generated.[A/B Testing], [Optimize Your Landing Pages with A/B Testing]
NEW QUESTION # 83
A Development team is not valuing the results of a usability testing session.
How should acceptance of the results be increased?
Answer: B
Explanation:
One of the best ways to increase the acceptance of the results of a usability testing session is to invite the development team members to observe the usability sessions. By observing the sessions, the developers can see how the users interact with the product, what difficulties they face, what feedback they provide, and how they react emotionally. This can help the developers to empathize with the users, understand their needs and expectations, and appreciate the value of usability testing. Observing the sessions can also help the developers to identify and prioritize the issues that need to be fixed, and to collaborate with the UX designer on finding the best solutions.[How to Get Stakeholders to Buy into User Research] (https://ux.stackexchange.com/questions/31222/what-is-the-difference-between-usability-testing-and-user-acceptance-testing), [How to Involve Developers in User Research] (https://bing.com/search?q=usability+testing+acceptance)
NEW QUESTION # 84
A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required.
Which Usability Heunstic is being used in this case?
Answer: B
Explanation:
Visibility of system status is the usability heuristic that is being used in this case.Visibility of system status means that the system should always keep users informed about what is going on, through appropriate feedback within reasonable time1. One way to apply this heuristic is to use visual indicators to let users know which form fields are required, such as asterisks, labels, or colors. This helps users to understand the expectations and requirements of the system, and to avoid errors or confusion. By providing clear and timely feedback, the system enhances the user experience and satisfaction.Learn About User Experience Design Unit | Salesforce Trailhead, [10 Usability Heuristics for User Interface Design],Salesforce User Experience (UX) Designer Certification Guide & Tips
NEW QUESTION # 85
A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach.
Which strategy will most likely strengthen employee relationships the most?
Answer: C
Explanation:
A journey map is a visual representation of the steps, emotions, and pain points that a user goes through when interacting with a product or service.A journey map can help the UX Designer understand the user's needs, goals, expectations, and frustrations, and identify opportunities for improvement or innovation12 Creating a journey map together with employees from different departments is a strategy that can strengthen employee relationships the most, because it can:
Foster collaboration and communication: Inviting employees from different departments to create a journey map can help them share their perspectives, insights, and ideas, and learn from each other.This can also help them align on a common vision and goal, and build trust and respect among the team members34 Increase engagement and ownership: Inviting employees from different departments to create a journey map can help them feel more involved and invested in the design process and the outcome.This can also help them develop a sense of ownership and responsibility for the product or service, and increase their motivation and satisfaction34 Enhance creativity and innovation: Inviting employees from different departments to create a journey map can help them generate more diverse and creative solutions, as they can leverage their different skills, experiences, and backgrounds.This can also help them challenge their assumptions and biases, and explore new possibilities and opportunities34 Create a first draft in a design team and then share it for feedback with employees: This is not a strategy that can strengthen employee relationships the most, because it can create a sense of exclusion and hierarchy among the employees. The design team may appear to be the sole authority and decision-maker, while the other employees may feel like passive observers or critics.This can also limit the diversity and quality of the feedback, as the employees may not have enough context or understanding of the design process and the user's needs34 Send an anonymous survey to collect ideas from across the whole company: This is not a strategy that can strengthen employee relationships the most, because it can reduce the interaction and connection among the employees. An anonymous survey may not allow the employees to express their thoughts and feelings fully, or to receive any feedback or recognition for their contributions.This can also make the employees feel detached and indifferent about the design process and the outcome34 Create a Journey Map Unit | Salesforce Trailhead How to Create a Customer Journey Map - UX Mastery How to Use Journey Mapping to Improve Employee Engagement How to Use Journey Mapping to Drive Collaboration and Innovation
NEW QUESTION # 86
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