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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Service Value Chain Activities
ITIL Practices	- General Management Practices - Technical Management Practices - Service Management Practices
Continual Improvement
Key Concepts of Service Management	- Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management

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EXIN ITIL 4 Foundation Sample Questions (Q219-Q224):

NEW QUESTION # 219
Which is the CORRECT description of an outcome?

A. The result of carrying out an activity, following a process, or delivering an IT service
B. The prediction of the future demand requirements for an activity, process or IT service
C. The inputs that trigger an action for an activity, process or IT service
D. The design and development of the activities that make up a process or IT service

Answer: A

NEW QUESTION # 220
What is the MAIN benefit of 'problem management'?

A. Reducing the number and impact of incidents
B. Managing workarounds and known errors
C. Maximizing the number of successful changes
D. Restoring normal service as quickly as possible

Answer: A

NEW QUESTION # 221
Which guiding principle focuses on reducing costs and human errors?

A. Think and work holistically
B. Optimize and automate
C. Collaborate and promote visibility
D. Focus and value

Answer: B

NEW QUESTION # 222
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A. Service request management
B. Service level management
C. Change enablement
D. Incident management

Answer: B

NEW QUESTION # 223
Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?

A. Change enablement
B. Problem management
C. Information security management
D. Service configuration management

Answer: C

NEW QUESTION # 224
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