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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Exam Format:	Scenario-Based, Multiple Response, Multiple Choice
Passing Score:	70%
Certificate Validity Period:	SAP certification stays valid for the current solution release
Related Certifications:	SAP Certified - Positioning SAP Business Suite SAP Customer Experience Solutions
Exam Duration:	60 minutes
Available Languages:	English
Exam Price:	$200 USD
Real Exam Qty:	30
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
B. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
C. SAP Customer Data Platform
D. Enterprise Consent and Preference Management

Answer: C

NEW QUESTION # 13
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Analytics Cloud
B. SAP Cloud ALM
C. SAP Customer Data Cloud
D. SAP Successfactors

Answer: A,B,C

NEW QUESTION # 14
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By providing a dedicated self-service experience as a forecast
B. By connecting and delivering data from the value chain and process flow
C. By executing marketing campaigns for product service
D. By focusing on back-end service operations

Answer: B

NEW QUESTION # 15
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
B. Al capabilities empower sales & marketing analysts to accelerate decisions.
C. SAP Integration Suite is available to integrate applications.
D. Business process analysis is available out-of-the-box.
E. SAP Build can be used to create custom apps.

Answer: B,C,E

NEW QUESTION # 16
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Including integration capabilities
B. Providing expertise in purchase processes
C. Providing industry expertise
D. Offering scalability and flexibility

Answer: A,C,D

NEW QUESTION # 17
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