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| Section | Objectives |
|---|---|
| Contribute to Value with Digital Products | - Resilient operations - Fast development - Valuable investments - Co-created value - Assured conformance |
| High-Velocity IT Techniques and Practices | - Security and risk management - Architecture and design - Automation - Testing and validation - Cloud computing |
| Guiding Principles for High-Velocity IT | - Lean practices - Application of ITIL guiding principles - Agile methods - Continuous improvement - DevOps culture |
| Understand High-Velocity IT Concepts | - High-velocity IT - Digital transformation - Digital organization - Digital technology - IT transformation - Digital products |
| Digital Product Lifecycle | - Service value creation - Digital product lifecycle - Value streams - ITIL operating model |
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NEW QUESTION # 87
Which behaviour would be encouraged in a lean culture?
Answer: D
Explanation:
A lean culture encourages continuous improvement, learning, and experimentation. Being curious and trying new things supports discovering better ways of working, validating assumptions, and improving processes through feedback, which is central to lean thinking and value-driven optimization.
NEW QUESTION # 88
An organization has experienced many security issues due to cyber attacks that target users. The management team has decided to train users to help them understand their role in managing this risk.
Which type of control is this training an example of?
Answer: C
Explanation:
User training aimed at reducing the likelihood of cyber security incidents is a preventive control. It works by influencing user behaviour and increasing awareness so that security threats are less likely to succeed in the first place, thereby reducing the probability of security breaches occurring.
NEW QUESTION # 89
How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?
Answer: A
Explanation:
The capacity and performance management practice can best improve resilient operations by assessing improvement opportunities to reduce technical debt, which minimizes performance risks, prevents failures, and strengthens overall system stability.
NEW QUESTION # 90
What is the BEST way for a software development organization to encourage ethical behaviours?
Answer: B
Explanation:
Running workshops where people discuss scenarios with ethical significance is the best way to encourage ethical behaviours, as it promotes awareness, reflection, and shared understanding among staff, making ethical considerations part of everyday decision-making.
NEW QUESTION # 91
A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?
Answer: B
Explanation:
Adopting site reliability engineering (SRE) to improve resilience and performance is a clear example of high-velocity IT. It reflects the use of modern operating models and engineering practices to increase speed, stability, and reliability of IT services while enabling rapid change, which is central to high-velocity IT.
NEW QUESTION # 92
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